Application Support Engineer

Công ty TNHH Tekcent (việt nam)

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 02/04/2023

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Mô tả công việc

Top 3 Reasons To Join Us
Flexible working hours
Comfortable Working Environment
Interesting & Challenging Projects
The Job
We are looking for Application Support Engineer position.
Responsibilities:
- Working as a level 2 application support engineer
- Troubleshoot technical issues and provide prompt resolution to customer inquiries
- Monitor and maintain the health and performance of our applications
- Collaborate with development and engineering teams to identify and resolve issues
- Create and maintain documentation for supported applications
- Communicate with customers via phone, email, and online chat to provide support and resolve issues
- Identify and escalate issues that cannot be resolved in a timely manner
- Provide support for critical issues based on Standard Business Hours
Working location: 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, HCMC (work at the office)
Working time: 9:00 AM - 6:00 PM from Monday to Friday
Your Skills and Experience
Requirements:
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in application support or a related field
- Proficiency in at least one programming language (e.g. Java, Python, C#)
- Experience with SQL and database management
- Experience with Content Management Systems
- Experience working with 3rd Party Integrations/APIs
- Experience implementing the application and building the test cases
- Strong problem-solving and communication skills
- Ability to work well under pressure and meet tight deadlines
- Excellent English communication skill is a must
Nice to have:
- Experience with cloud-based platforms (e.g., Amazon Web Services, Microsoft Azure)
- Knowledge of agile software development methodologies
- Experience with incident management tools (e.g., JIRA, ServiceNow)
- Experience with continuous integration and deployment (CI/CD) pipelines
Why You'll Love Working Here
Tekcent (Vietnam) opened a brand new office in May 2016, in Ho Chi Minh City. In this start-up environment, your capabilities, talents, and passions will be recognized, encouraged, and rewarded.
We are not just a team of developers here. We have planned to spend a significant part of our time every day on R&D. We are placing ourselves in the frontline of what is coming hot in the coming years in the tech world: from digital kiosks / interactive displays, to augment / virtual reality (AR/VR), to the internet of things. Be part of it. Be part of Tekcent.
Key Employee Benefits
Flexible working hour
Social, Heath and Unemployment Insurance transparently paid on your FULL salary
Health care insurance package
13th Bonus (prorated), Performance Bonus
12 days of Annual Leave, 12 days of Sick Leave, 1 day of Birthday Leave
Work from home policy (12 days)
Teambuilding, company trip
Regular professional workshop, sharing experience
Sponsor courses and professional certifications
Opportunities to work onsite for international projects
Make English a part of your daily routine
International, and professional work environment
Employee clubs & events (running groups, board game groups, foosball competition, indoor & outdoor party, ...) and gifts on special occasions
International management style: professional, dynamic, open minded, supportive, and friendly

Yêu cầu

C#, Java, Python

Quyền lợi

Tekcent (Vietnam) opened a brand new office in May 2016, in Ho Chi Minh City. In this start-up environment, your capabilities, talents, and passions will be recognized, encouraged, and rewarded.
We are not just a team of developers here. We have planned to spend a significant part of our time every day on R&D. We are placing ourselves in the frontline of what is coming hot in the coming years in the tech world: from digital kiosks / interactive displays, to augment / virtual reality (AR/VR), to the internet of things. Be part of it. Be part of Tekcent.
Key Employee Benefits
Flexible working hour
Social, Heath and Unemployment Insurance transparently paid on your FULL salary
Health care insurance package
13th Bonus (prorated), Performance Bonus
12 days of Annual Leave, 12 days of Sick Leave, 1 day of Birthday Leave
Work from home policy (12 days)
Teambuilding, company trip
Regular professional workshop, sharing experience
Sponsor courses and professional certifications
Opportunities to work onsite for international projects
Make English a part of your daily routine
International, and professional work environment
Employee clubs & events (running groups, board game groups, foosball competition, indoor & outdoor party, ...) and gifts on special occasions
International management style: professional, dynamic, open minded, supportive, and friendly

Thông tin chung

Ngày hết hạn: 02/04/2023
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Tekcent is a leading digital solutions company based in Hong Kong, with over 11 years of experience in delivering innovative and impactful products for our clients across various industries and sectors.

We achieve successful business outcomes for our clients by providing a range of services and products in:

Strategy: We help our clients define their vision, goals and roadmap for digital transformation.

Consulting: We analyse our clients' current situation, challenges and opportunities to provide tailored recommendations and solutions.

Digital: We design and develop user-friendly and responsive websites, mobile apps, digital kiosks, interactive displays and more.

Technology: We use the latest technologies and tools to create secure, scalable and high-performance systems.

Operations: We provide ongoing support and maintenance to ensure the optimal performance and functionality of our products.

We work closely with our clients to understand their needs and expectations and create customised products that suit their specific requirements. We also leverage our expertise and experience in digital to create value for our clients and enhance their customer experience, operational efficiency and competitive advantage.

As official Microsoft Cloud, Sitecore DXP and Umbraco Gold Partners, Tekcent can help you leverage the power of cloud computing and digital experience platforms to transform your business. Whether you need to create engaging web experiences, optimize your IT infrastructure, or harness the latest technologies such as IoT, AI, and ML, Tekcent has the skills, capabilities, and experience to deliver successful solutions using Microsoft Cloud and Sitecore DXP.

At Tekcent, we are passionate about digital innovation and excellence. We deliver high-quality solutions that solve our clients' challenges and delight them with the results. We constantly seek new ways to improve our services and embrace emerging technologies. We believe that technology is not only a necessity, but also an opportunity to create positive change and impact for our clients and society.

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