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Mô tả công việc
Tóm tắt công việc
As a Application Support Specialist, you will be responsible for the following tasks:
Responsible for being the first point of contact for business users to handle all production incidents and service requests.
To ensure timely resolution of issues by escalating them to the management or development team when necessary
Monitor and troubleshoot system issues as they arise.
Handle all production incidents and service requests
Escalate issues to management or development team for timely resolution
Write database scripts for data patches as per user requests
Analyze data feeds and perform error checking when needed
Conduct change activities, problem management, and major incident management
Create and maintain documentation to improve service levels
Be available for ad hoc off hours, weekend, and public holiday work during major incidents
Support for other countries (Thai, Philippines, Malaysia, Indonesia,...)
Attractive salary and benefits
Extensive leave up to 21 days per year
Health insurance for employee + spouse & children
Professional and multi-culture working environment
Yêu cầu
Bachelor's degree in computer science, Engineering, or a related field.
Strong written and verbal English communication skills.
At least 2 years of experience in production support or equivalent experience
At least 1- 2 years of experience in Financial/Insurance systems
Familiarity with MYSQL, MongoDB debugging, and writing scripts
Working knowledge of monitoring and support tools like JIRA, Confluence, and ServiceNow
Thorough knowledge of ITIL methodology
Strong problem-solving skills.
Attention to detail and ability to document incident & problem-solving processes clearly.
Thông tin khác
MongoDB
MS SQL
MySQL
Jira
Confluence
ServiceNow
ITIL
Thông tin chung
- Ngày hết hạn: 12/05/2025
- Thu nhập: Thỏa Thuận