Application Support Engineer

Tóm tắt công việc
As a Application Support Specialist, you will be responsible for the following tasks:
Responsible for being the first point of contact for business users to handle all production incidents and service requests.
To ensure timely resolution of issues by escalating them to the management or development team when necessary
Monitor and troubleshoot system issues as they arise.
Handle all production incidents and service requests
Escalate issues to management or development team for timely resolution
Write database scripts for data patches as per user requests
Analyze data feeds and perform error checking when needed
Conduct change activities, problem management, and major incident management
Create and maintain documentation to improve service levels
Be available for ad hoc off hours, weekend, and public holiday work during major incidents
Support for other countries (Thai, Philippines, Malaysia, Indonesia,...)
Attractive salary and benefits
Extensive leave up to 21 days per year
Health insurance for employee + spouse & children
Professional and multi-culture working environment