Drive retail sales via high touch service, excellence in marketing execution, and consumer data capture
Follow up and ensure teams in retailer stores propose and secure orders to deliver net sales
Regularly review retail performance in relation to targets, competitors/rank, and key performance indicators
Analyze strengths and opportunities within the business to mitigate risk and develop strategies to drive rank and market share
Drive the recruitment and development of retail team members with the support of ELC HR
Register new retail team members for digital learning and brand communications platforms
Prepare and update for review and discussion with National
Sales Manager - achievement of sales targets, KPIs, key business issues, strengths and opportunities, and education plans
Lead the digital and in-store orientation of all retail team members
Provide store coaching to retail team members to elevate selling and service skills, product knowledge, merchandising skills, and consumer data capture
Provide support, advice, and direction to counter managers
Ensure that all stores follow grooming and hygiene standards
Participate and drive engagement of all brand digital learning and virtual education seminars
Keep informed on brand updates across social channels
Review
Brand Marketing activity to enable detailed planning and execution at store level
Provide essential feedback on key campaign success
Stay up to date with brand
digital marketing activity and competitor marketing activity
Coach and develop team members' proficiency in using CRM tools
Review and update demonstration plan/actuals monthly
Input and update team member information into payroll systems
Review sufficiency of inventory to enable driving of retail sales achievement
Other tasks assigned by the line manager
Minimum 5 years of experience managing retail operations and at a supervisory level
Excellent interpersonal and communication skills
Excellent coach and communicator
A good listener, skilled at winning people over
Self-reliant with the ability to make solid business decisions independently
Ability to relate with different stakeholders and enjoys the fast-paced retail environment
Ability to manage multiple responsibilities
Proactive in problem-solving and taking initiative to improve business
Passionate desire to make sales targets
Ability to motivate the will in others to achieve specific goals and strategies
Numeric ability essential - Computer literate in Excel and Word