Assistant Credit Card Planning Manager

1. Card Operations and Operations Process (40%)
• Manage card operations activities by planning and scheduling activities and workload, coordinating with related departments to ensure that operations schedules are meet.
• Handle and manage Credit card daily activities including issuing, delivery, settlement and chargeback
• Interface with other department, customer services vendor to resolve customer service issues, follow up the resolution of problem to ensure timely response and customer service.
• Budget planning for card stock and delivery, monthly monitor payment to vendor/partners
• Participate in the review and recommend of change of card operations system and procedure.
2. Card Vendor Management (20%)
• Work closely with card embossing and delivery vendor and monitor daily card issuing and delivery activities to ensure card issue and delivery to customers.
• Manage the service qualify and recommend for service improvement.
• Compare services and propose necessity services to apply for credit card.
3. Card Product Policy (30%)
• Establish and update Credit Card Policy.
• Work closely with Risk, Legal/Compliance division and other departments to ensure the product policy is complied with all Company standard and SBV's regulations.
• Manage and update Credit Card Terms and Conditions.
4. Other ad-hoc tasks and reports (10%)
• Participate in the project task forces for product and system development.
• Other tasks as assigned by Head of department/head of division.