Mô tả công việc
- Assist the Front Office Manager in overseeing the daily operations of the Front Office Department.
- Supervise front desk activities, including check-in, check-out, and guest services.
- Ensure excellent guest service and enhance the overall guest experience.
- Handle guest requests, complaints, and operational issues in a timely and professional manner.
- Train, coach, and supervise Front Office staff to maintain service standards.
- Coordinate with other departments to ensure smooth hotel operations.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Support the Front Office Manager with staff scheduling, reporting, and departmental administration.
Yêu cầu
Qualifications & Requirements:
• College or University degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in a similar position at a 4-5-star hotel or resort.
• Good command of English; additional languages are an advantage.
• Strong leadership, customer service, and problem-solving abilities.
• Proficient in hotel management systems (Opera, Smile, or equivalent).
• Professional appearance, high sense of responsibility, and teamwork spirit.
Quyền lợi
- Competitive salary
- Two-month probation period with full salary
- Two days off per week
- Social Insurance contributions based on actual salary
- Seniority bonus policy
- Suncare health insurance
- Employee recognition policy for contributions and performance
- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)
Thông tin khác
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
19/[protected info]
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận Tây Hồ - Hà Nội