Assistant Manager Operations

Daily operation:
• Follow up plan and coordinate to related department to make sure plan go smoothly
• Monitor, instruct / training for employees in daily operation to be comply with SOP / working instruction, job standard.
• Report, monitor and resolve issue on physical operation and system.
• Interact with customers and learn their needs and specifications
• Provide customer support in escalated situations and managing the overall workflow of a workplace
• Support managers in organizing٫ planning and implementation
Project developing
• Join new project to set up operation process, standardize procedure, work instruction for operation.
• Propose and deploy improvement theme to improve operation efficiency.
End results
• Meet customer KPI and Department KPI
• All inbound and outbound shipments are planned and catchup customer's requirement
• Customers satisfaction
Accountabilities:
• Achieve KPI of operations
• Meet business target