Assistant ManagerThe Banana Tree Hostel
Nơi làm việc: Ninh Bình
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Bộ Phận Hỗ trợ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 01/10/2024
Hạn nộp: 19/10/2024
Mô tả công việc
- Staff Training and Management
- Train the staff according to company policy and procedures
- Supervise employee/customer relations and interactions
- Motivate the team and maintain positive work environment for all members
- Request feedback and ideas from each team member
- Monitor attitudes, abilities and progress of staff
- Provide any recommendations on any corrective actions to the General Manager
- Sales and Marketing
- Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
- Creating and advertising promotions (happy hour, tours, etc)
- Communicate with tour operators for sales contracts
- Communicate with bus operators for sales contracts
- Research suppliers for the best prices, deals and quality of service
- Growing hostel sales through developing group booking contacts and contracts man Resour
- Human Resources
- Staff selection (interview process)
- Implement bonus plans for performance of staff and management
- Keep up to date on employment laws
- Cooperating with HR team to manage effectively
- Build strong relationships with team members, team leaders and management for maximum operating effectiveness
- Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
- Reception and Customer Service
- Conduct check-in and checkout procedures
- Interact with guests
- Stay up to date with local attractions and events
- Respond to emails or messages
- Record and respond to guest concerns / complaints
- Manage the reception team for smooth operation
- Manage cloudbeds and ota's (booking/hostelworld)
- Manage the cashflow reports and report any irregularities
- Sunset Bar
- Interact with guests
- Cooperate with team for smooth operations of bar and kitchen
- Maintain the quality of food and drinks
- Manage guests concerns or complaints
- Public Relations and Industry Relations
- Maintain customer contact lists (whatsapp)
- Regularly update social media sites
- Up to date with local tourism industry
- Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
- Develop relationships with hostels in feeder cities
- Housekeeping
- Ensure quality standards for cleanliness
- Conduct spot evaluations
- Make beds, clean and organize bathrooms, dormitories, and common areas
- Ensure that regulations for safety and sanitation are being met
- Organize and implement a rotating schedule for deep cleaning each area of the hostel
- Submit a list of maintenance issues that are found while cleaning
- Cooperate with housekeeping team for smooth operations
- Purchasing and Inventory Control
- Maintain a business relationship with vendors and suppliers
- Monitor inventory levels and place orders for products and supplies
- Research suppliers for the best prices, deals, and availability of products
- Entertainment, Atmosphere, Activities
- Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
- Organize and execute activities and special events (for example in Sunset Bar)
- Record duties, expenses, challenges, successes and areas for improvement for each event
- Engage guests directly
- Crisis Management
- Deal with problem guests
- Step in when necessary to deal with any situations out of normal operations and procedures
- Contact the GM for any serious matters
- Quality Control
- Outline standards of quality and devise a method to measure and evaluate each one
- Maintain all company standards, procedures, policies and standard operating procedures
- Daily, weekly and monthly property inspections
- Business Development and Strategy
- Follow trends in the hostel industry
- Ensure that the hostel identifies and meets the changing needs of guests
* BENEFITS:
- An exciting and social work environment filled with travelers and cultural exchange
- Comprehensive training to help you suceed
- Competitive Salary
- Possibility of staff accommodation if needed
- Career and personal development opportunities
- Insurance as per work contract.
- Train the staff according to company policy and procedures
- Supervise employee/customer relations and interactions
- Motivate the team and maintain positive work environment for all members
- Request feedback and ideas from each team member
- Monitor attitudes, abilities and progress of staff
- Provide any recommendations on any corrective actions to the General Manager
- Sales and Marketing
- Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
- Creating and advertising promotions (happy hour, tours, etc)
- Communicate with tour operators for sales contracts
- Communicate with bus operators for sales contracts
- Research suppliers for the best prices, deals and quality of service
- Growing hostel sales through developing group booking contacts and contracts man Resour
- Human Resources
- Staff selection (interview process)
- Implement bonus plans for performance of staff and management
- Keep up to date on employment laws
- Cooperating with HR team to manage effectively
- Build strong relationships with team members, team leaders and management for maximum operating effectiveness
- Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
- Reception and Customer Service
- Conduct check-in and checkout procedures
- Interact with guests
- Stay up to date with local attractions and events
- Respond to emails or messages
- Record and respond to guest concerns / complaints
- Manage the reception team for smooth operation
- Manage cloudbeds and ota's (booking/hostelworld)
- Manage the cashflow reports and report any irregularities
- Sunset Bar
- Interact with guests
- Cooperate with team for smooth operations of bar and kitchen
- Maintain the quality of food and drinks
- Manage guests concerns or complaints
- Public Relations and Industry Relations
- Maintain customer contact lists (whatsapp)
- Regularly update social media sites
- Up to date with local tourism industry
- Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
- Develop relationships with hostels in feeder cities
- Housekeeping
- Ensure quality standards for cleanliness
- Conduct spot evaluations
- Make beds, clean and organize bathrooms, dormitories, and common areas
- Ensure that regulations for safety and sanitation are being met
- Organize and implement a rotating schedule for deep cleaning each area of the hostel
- Submit a list of maintenance issues that are found while cleaning
- Cooperate with housekeeping team for smooth operations
- Purchasing and Inventory Control
- Maintain a business relationship with vendors and suppliers
- Monitor inventory levels and place orders for products and supplies
- Research suppliers for the best prices, deals, and availability of products
- Entertainment, Atmosphere, Activities
- Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
- Organize and execute activities and special events (for example in Sunset Bar)
- Record duties, expenses, challenges, successes and areas for improvement for each event
- Engage guests directly
- Crisis Management
- Deal with problem guests
- Step in when necessary to deal with any situations out of normal operations and procedures
- Contact the GM for any serious matters
- Quality Control
- Outline standards of quality and devise a method to measure and evaluate each one
- Maintain all company standards, procedures, policies and standard operating procedures
- Daily, weekly and monthly property inspections
- Business Development and Strategy
- Follow trends in the hostel industry
- Ensure that the hostel identifies and meets the changing needs of guests
* BENEFITS:
- An exciting and social work environment filled with travelers and cultural exchange
- Comprehensive training to help you suceed
- Competitive Salary
- Possibility of staff accommodation if needed
- Career and personal development opportunities
- Insurance as per work contract.
Yêu cầu
- Qualifications and requirements
- Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
- A sense of ownership and responsibility in the business;
- Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;
- Good command in spoken and written English;
- Strong communication skills and customer service;
- Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
- PMS and channel management experience (cloudbeds, ota's)
- Flexibility to work late nights, early mornings, weekends as needed Competencies
- Leadership - Job requires strong leadership skills to inspire, guide and motivate the team.
- Decision Making - Job requires the ability to make quick, informed decisions even when you don't have all the necessary information.
- Integrity - Job requires being honest and ethical.
- Dependability - Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Communication & People Skills - Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.
- Planning and Organization - Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
- Emotional Intelligence - Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self-awareness and social awareness.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
- Delegation - Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
- Learning & Development - Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
- Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
- A sense of ownership and responsibility in the business;
- Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;
- Good command in spoken and written English;
- Strong communication skills and customer service;
- Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
- PMS and channel management experience (cloudbeds, ota's)
- Flexibility to work late nights, early mornings, weekends as needed Competencies
- Leadership - Job requires strong leadership skills to inspire, guide and motivate the team.
- Decision Making - Job requires the ability to make quick, informed decisions even when you don't have all the necessary information.
- Integrity - Job requires being honest and ethical.
- Dependability - Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Communication & People Skills - Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.
- Planning and Organization - Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
- Emotional Intelligence - Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self-awareness and social awareness.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
- Delegation - Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
- Learning & Development - Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
Giới thiệu công ty
The Banana Tree Hostel việc làm
Bến thuyền Tam Cốc, Ninh Hải, Hoa Lư, Ninh Bình
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
Nhân Viên Chăm Sóc Khách Hàng [Ocean Edu - Ninh Bình]
CÔNG TY CỔ PHẦN GIÁO DỤC ĐẠI DƯƠNG OCEAN EDU VIỆT NAM
11 triệu - 13 triệu
Ninh Bình
07/10/2024
Chăm Sóc Khách Hàng
Công ty cổ phần đầu tư TCG
7 - 12 triệu
Hưng Yên, Ninh Bình, Ninh Thuận
23/10/2024
Chuyên Viên Chăm Sóc Khách Hàng (Ninh Bình)
Viện thẩm mỹ Medic Skin
8 triệu - 10 triệu
Ninh Bình
17/11/2024
Chuyên Viên Chăm Sóc Khách Hàng
Công Ty TNHH Khách Sạn Thùy Anh Ninh Bình Legend
Thương lượng
Ninh Bình
14/10/2024
TUYỂN DỤNG CHUYÊN VIÊN KINH DOANH VÀ CHĂM SÓC KHÁCH HÀNG TIẾNG NHẬT
Công Ty TNHH Hoàng Xuân Việt
15-20 triệu
Ninh Bình
16/10/2024
Thư Ký, Lái Xe Tổng Giám Đốc
Công Ty Cổ Phần Hà Thành Holding
Thoả thuận
Hà Nội, Ninh Bình
31/10/2024
Vị trí Assistant Manager do công ty The Banana Tree Hostel tuyển dụng tại Ninh Bình, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Assistant Manager hoặc công ty The Banana Tree Hostel ở các link phía trên
Giới thiệu công ty
The Banana Tree Hostel việc làm
Bến thuyền Tam Cốc, Ninh Hải, Hoa Lư, Ninh Bình
Quy mô: Từ 501 - 1000 nhân viên