- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thương lượng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
- Staff Training and Management
- Train the staff according to company policy and procedures
- Supervise employee/customer relations and interactions
- Motivate the team and maintain positive work environment for all members
- Request feedback and ideas from each team member
- Monitor attitudes, abilities and progress of staff
- Provide any recommendations on any corrective actions to the General Manager
- Sales and Marketing
- Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
- Creating and advertising promotions (happy hour, tours, etc)
- Communicate with tour operators for sales contracts
- Communicate with bus operators for sales contracts
- Research suppliers for the best prices, deals and quality of service
- Growing hostel sales through developing group booking contacts and contracts man Resour
- Human Resources
- Staff selection (interview process)
- Implement bonus plans for performance of staff and management
- Keep up to date on employment laws
- Cooperating with HR team to manage effectively
- Build strong relationships with team members, team leaders and management for maximum operating effectiveness
- Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
- Reception and Customer Service
- Conduct check-in and checkout procedures
- Interact with guests
- Stay up to date with local attractions and events
- Respond to emails or messages
- Record and respond to guest concerns / complaints
- Manage the reception team for smooth operation
- Manage cloudbeds and ota's (booking/hostelworld)
- Manage the cashflow reports and report any irregularities
- Sunset Bar
- Interact with guests
- Cooperate with team for smooth operations of bar and kitchen
- Maintain the quality of food and drinks
- Manage guests concerns or complaints
- Public Relations and Industry Relations
- Maintain customer contact lists (whatsapp)
- Regularly update social media sites
- Up to date with local tourism industry
- Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
- Develop relationships with hostels in feeder cities
- Housekeeping
- Ensure quality standards for cleanliness
- Conduct spot evaluations
- Make beds, clean and organize bathrooms, dormitories, and common areas
- Ensure that regulations for safety and sanitation are being met
- Organize and implement a rotating schedule for deep cleaning each area of the hostel
- Submit a list of maintenance issues that are found while cleaning
- Cooperate with housekeeping team for smooth operations
- Purchasing and Inventory Control
- Maintain a business relationship with vendors and suppliers
- Monitor inventory levels and place orders for products and supplies
- Research suppliers for the best prices, deals, and availability of products
- Entertainment, Atmosphere, Activities
- Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
- Organize and execute activities and special events (for example in Sunset Bar)
- Record duties, expenses, challenges, successes and areas for improvement for each event
- Engage guests directly
- Crisis Management
- Deal with problem guests
- Step in when necessary to deal with any situations out of normal operations and procedures
- Contact the GM for any serious matters
- Quality Control
- Outline standards of quality and devise a method to measure and evaluate each one
- Maintain all company standards, procedures, policies and standard operating procedures
- Daily, weekly and monthly property inspections
- Business Development and Strategy
- Follow trends in the hostel industry
- Ensure that the hostel identifies and meets the changing needs of guests
* BENEFITS:
- An exciting and social work environment filled with travelers and cultural exchange
- Comprehensive training to help you suceed
- Competitive Salary
- Possibility of staff accommodation if needed
- Career and personal development opportunities
- Insurance as per work contract.
- Train the staff according to company policy and procedures
- Supervise employee/customer relations and interactions
- Motivate the team and maintain positive work environment for all members
- Request feedback and ideas from each team member
- Monitor attitudes, abilities and progress of staff
- Provide any recommendations on any corrective actions to the General Manager
- Sales and Marketing
- Monitor the flyers, website, posters, ect to make sure all information is relevant and up to date
- Creating and advertising promotions (happy hour, tours, etc)
- Communicate with tour operators for sales contracts
- Communicate with bus operators for sales contracts
- Research suppliers for the best prices, deals and quality of service
- Growing hostel sales through developing group booking contacts and contracts man Resour
- Human Resources
- Staff selection (interview process)
- Implement bonus plans for performance of staff and management
- Keep up to date on employment laws
- Cooperating with HR team to manage effectively
- Build strong relationships with team members, team leaders and management for maximum operating effectiveness
- Being approachable for staff to confide into help avoid and solve any unnecessary internal issues or conflicts
- Reception and Customer Service
- Conduct check-in and checkout procedures
- Interact with guests
- Stay up to date with local attractions and events
- Respond to emails or messages
- Record and respond to guest concerns / complaints
- Manage the reception team for smooth operation
- Manage cloudbeds and ota's (booking/hostelworld)
- Manage the cashflow reports and report any irregularities
- Sunset Bar
- Interact with guests
- Cooperate with team for smooth operations of bar and kitchen
- Maintain the quality of food and drinks
- Manage guests concerns or complaints
- Public Relations and Industry Relations
- Maintain customer contact lists (whatsapp)
- Regularly update social media sites
- Up to date with local tourism industry
- Organize local community outreach and volunteer activities for staff and guests in line with our sustainability goals
- Develop relationships with hostels in feeder cities
- Housekeeping
- Ensure quality standards for cleanliness
- Conduct spot evaluations
- Make beds, clean and organize bathrooms, dormitories, and common areas
- Ensure that regulations for safety and sanitation are being met
- Organize and implement a rotating schedule for deep cleaning each area of the hostel
- Submit a list of maintenance issues that are found while cleaning
- Cooperate with housekeeping team for smooth operations
- Purchasing and Inventory Control
- Maintain a business relationship with vendors and suppliers
- Monitor inventory levels and place orders for products and supplies
- Research suppliers for the best prices, deals, and availability of products
- Entertainment, Atmosphere, Activities
- Create and follow a plan to maintain the desired atmosphere in the hostel according to the core values
- Organize and execute activities and special events (for example in Sunset Bar)
- Record duties, expenses, challenges, successes and areas for improvement for each event
- Engage guests directly
- Crisis Management
- Deal with problem guests
- Step in when necessary to deal with any situations out of normal operations and procedures
- Contact the GM for any serious matters
- Quality Control
- Outline standards of quality and devise a method to measure and evaluate each one
- Maintain all company standards, procedures, policies and standard operating procedures
- Daily, weekly and monthly property inspections
- Business Development and Strategy
- Follow trends in the hostel industry
- Ensure that the hostel identifies and meets the changing needs of guests
* BENEFITS:
- An exciting and social work environment filled with travelers and cultural exchange
- Comprehensive training to help you suceed
- Competitive Salary
- Possibility of staff accommodation if needed
- Career and personal development opportunities
- Insurance as per work contract.
Yêu cầu
- Qualifications and requirements
- Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
- A sense of ownership and responsibility in the business;
- Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;
- Good command in spoken and written English;
- Strong communication skills and customer service;
- Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
- PMS and channel management experience (cloudbeds, ota's)
- Flexibility to work late nights, early mornings, weekends as needed Competencies
- Leadership - Job requires strong leadership skills to inspire, guide and motivate the team.
- Decision Making - Job requires the ability to make quick, informed decisions even when you don't have all the necessary information.
- Integrity - Job requires being honest and ethical.
- Dependability - Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Communication & People Skills - Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.
- Planning and Organization - Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
- Emotional Intelligence - Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self-awareness and social awareness.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
- Delegation - Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
- Learning & Development - Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
- Be confident and able to supervise staff, engage with guests, and all other operational aspects (incl blocked toilets, repairs, etc) without direction or supervision;
- A sense of ownership and responsibility in the business;
- Ability to give full attention to what other people are saying, actively look for ways to help people, and adjust actions concerning others' actions;
- Good command in spoken and written English;
- Strong communication skills and customer service;
- Enthusiastic and outgoing personality, with a genuine interest in meeting new people from diverse backgrounds;
- PMS and channel management experience (cloudbeds, ota's)
- Flexibility to work late nights, early mornings, weekends as needed Competencies
- Leadership - Job requires strong leadership skills to inspire, guide and motivate the team.
- Decision Making - Job requires the ability to make quick, informed decisions even when you don't have all the necessary information.
- Integrity - Job requires being honest and ethical.
- Dependability - Job requires being reliable, responsible, and dependable in fulfilling obligations.
- Communication & People Skills - Job requires strong communication skills with problem solving skills and the ability to build trust and confidence within the team.
- Planning and Organization - Job requires the ability to plan and schedule work/activities/assign duties across all departments of the hostel.
- Emotional Intelligence - Job requires you to have the ability to manage your own emotions and as well as the emotions of those around you. Acting with empathy, self-awareness and social awareness.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
- Delegation - Job requires you to use the strengths of each team member, effectively assigning tasks to optimize performance and achieve the desired results.
- Learning & Development - Job requires you to stay up to date with the latest trends and developments to continue to meet the changing need of our customers and team members.
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 19/10/2024
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