JOB SUMMARY
Work closely with regional Product Management teams (North America, Europe, Australia) and Development teams (Hong Kong, China, Vietnam) to support customer business objectives.
This includes New Product Development (NPD), management of ongoing product lines, and cost improvement initiatives.
KEY RESPONSIBILITIES & AUTHORITIES
1. New Product Development (NPD)
• Conduct new product opportunity assessments and benchmarking activities
• Prepare product cost estimations and quotations
• Perform financial analysis and commercial justification for new projects
• Track and manage project costs and timelines
• Coordinate cross-functionally to ensure timely and cost-effective delivery
• Present project status updates to management
2. General Account Management
• Support account management and provide reporting to overseas business units
• Coordinate with internal departments on daily product, supply chain, and order processing matters
• Handle customer complaints and resolve quality-related issues
• Support systems and database maintenance
3. Ongoing Product Line Management
• Initiate and manage Cost Improvement Projects (CIP)
• Handle customer requests including quotations, order placement, and development of promotional products
• Support business improvement and supply chain management initiatives
4. Other Responsibilities
• Participate in ad hoc projects as assigned
• Report to and support the Senior Manager of
Business Development in daily operations in Vietnam, including process development and customer visits