Assistant Of Reservation Manager

Hạn nộp: [protected info]
Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
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Số lượng
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
10/[protected info]
Mô tả công việc
Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Control room's inventory including allocation and reservations to areas of maximum yield and blackout dates.
Allocate daily tasks to Reservations staff.
Review reservation booked daily.
Check correspondences 5days in advanced
Review arrival report daily.
Track market codes & rate code
Responsible for training staff for daily and weekly
Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
Responsible for various Production reports and supply to each department concerned.
Monitoring Telephone Manner and general performance of reservations staff daily.
Ensure accuracy of guest history and client profiles in Data Base
Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
Coordinate with RSVN Manager to monitor working behavior and create excellent working environment for the whole team.
Work close with Accounting department for any issue related billing & invoice or payment.
In charge of handling group booking
Follows up tentative bookings and update reservation status
Manage Hotel Bank and GDS close out/opening-up dates, if applicable
Reviews no-show and cancelled reservations and processes charges according to hotel's policy
Create and maintain allotments
Responsible for work schedule
Responsible for maintaining a Neat and Orderly position at all times.
Perform any other duties might requested by Reservation Manager or Front Office Manager.
Quyền lợi được hưởng
According to the general policy specified in the labor law
Other benefits according to company policy
Yêu cầu công việc
Bachelor's degree in business or related field.
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Dedication to providing great customer service.
Ability to lead a sale team
Yêu cầu hồ sơ
Nộp CV trực tiếp tại Joboko hoặc truy cập vào Fanpage Careers - Furama Resot Danang để ứng tuyển các vị trí phù hợp.