Assistant Reservation Manager

- Assist in managing the Daily Operations of the Reservations Department, act as Reservations Manager in his/her absence, and support the Reservations team in achieving departmental objectives (Employee Engagement, Reputation Performance Score, Reservations Accuracy, RevPar, etc.).
- Lead the Reservations colleagues by ensuring proper hiring, training, and scheduling.
- Schedule Reservation Agents to cover all shifts, achieve forecasted productivity, and complete bi-weekly payroll.
- Supervise colleagues within the department to ensure that standards and policies of service are maintained.
- Attend Pre-Convention and Revenue Management meetings as required.
- Ensure Le Club AccorHotels Loyalty program reports and procedures are followed and all reservations are set up accurately.
- Be a departmental champion for Le Club AccorHotels by conducting regular reviews of the program with the Reservations team and spot-checking calls/reservations.
- Be actively involved in hotel and inter-department committees as required.
- Assist in building an efficient and engaged team of employees by having an active interest of their welfare, and development.
- Ensure that all departmental reports and correspondence are completed on time and accurately.
- Work closely with Front Office and Sales Departments as well as AccorHotels Global Reservations to ensure inventory accuracy.
- Work with Director, Revenue to monitor inventory and troubleshoot problem dates.
- Build and maintain new and existing rate offers.
- Support Tour, Leisure, and Group Reservations Agents daily to ensure tasks are completed efficiently and accurately.
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Adhere to all hotel environmental policies and initiatives
- Carry out any other tasks as assigned