Mô tả công việc
Mô tả Công việc
Purpose of the Role
The Assistant Site Manager & Key Account Management (ASM) supports the Site Manager in delivering operational excellence while acting as the key liaison between customers and the site operation team. The role ensures service delivery, customer satisfaction, operational performance and commercial commitments are achieved in line with contractual requirements.
Key Responsibilities
Customer Relationship Management
Act as the primary contact for assigned customers on day-to-day operational matters.
Build and maintain strong customer relationships.
Handle customer enquiries, complaints and escalations professionally.
Ensure customer satisfaction through proactive communication.
Service Delivery
Coordinate with Warehouse, Transport and Operations teams to resolve operational issues.
Monitor KPIs and Service Level Agreements (SLAs).
Support Monthly Business Review (MBR) and Quarterly Business Review (QBR).
Drive continuous improvement initiatives.
Commercial Support
Assist in pricing reviews and cost analysis.
Support contract implementation and amendments.
Identify opportunities for service expansion.
Assist in customer quotations and commercial proposals.
Reporting
Prepare operational performance reports.
Analyse KPIs and identify improvement opportunities.
Support management presentations.
Compliance
Ensure contractual compliance.
Support internal and customer audits.
Maintain documentation.
Yêu cầu
Yêu Cầu Công Việc
Requirements
Education
Bachelor's degree in Supply Chain, Logistics, Business Administration, Marketing, or a related discipline.
Experience
Minimum 3-5 years of experience in Key Account Management, Customer Service, Supply Chain, Logistics Operations or Contract Logistics.
Experience managing medium to large customer accounts is preferred.
Experience working in a 3PL or contract logistics environment is an advantage.
Technical Competencies
Customer relationship management
Logistics and warehouse operations knowledge
KPI & Service Level Agreement (SLA) management
Commercial awareness and contract management
Data analysis and reporting (Excel, Power BI is an advantage)
Root cause analysis and problem-solving
Project coordination and implementation
Soft Skills
Strong stakeholder management and influencing skills
Excellent communication and presentation skills
Customer-focused mindset
Strong planning and organizational skills
Ability to manage multiple priorities under pressure
Cross-functional collaboration
Negotiation and conflict resolution
Continuous improvement mindset
Language
Good communication
Good command of English (written and spoken).
Computer Skills
Microsoft Excel (advanced preferred)
Microsoft PowerPoint
Microsoft Word
Power BI (preferred)
SAP / WMS / TMS experience is an advantage.
Quyền lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin chung