Assistant Site Manager & Key Account Management (ASM)

Mô tả Công việc
Purpose of the Role
The Assistant Site Manager & Key Account Management (ASM) supports the Site Manager in delivering operational excellence while acting as the key liaison between customers and the site operation team. The role ensures service delivery, customer satisfaction, operational performance and commercial commitments are achieved in line with contractual requirements.
Key Responsibilities
Customer Relationship Management
Act as the primary contact for assigned customers on day-to-day operational matters.
Build and maintain strong customer relationships.
Handle customer enquiries, complaints and escalations professionally.
Ensure customer satisfaction through proactive communication.
Service Delivery
Coordinate with Warehouse, Transport and Operations teams to resolve operational issues.
Monitor KPIs and Service Level Agreements (SLAs).
Support Monthly Business Review (MBR) and Quarterly Business Review (QBR).
Drive continuous improvement initiatives.
Commercial Support
Assist in pricing reviews and cost analysis.
Support contract implementation and amendments.
Identify opportunities for service expansion.
Assist in customer quotations and commercial proposals.
Reporting
Prepare operational performance reports.
Analyse KPIs and identify improvement opportunities.
Support management presentations.
Compliance
Ensure contractual compliance.
Support internal and customer audits.
Maintain documentation.