Associate Implementation Consultant (Support Team)
RESPONSIBILITY o Opportunity to participate in the implementation of projects at top banks in Vietnam o Receive training on technology and business processes related to the Payment sector o Perform daily customer support tasks for assigned clients within the scope of warranty/maintenance contracts o Responsible for assisting customers in system compliance upgrade projects o Support clients in periodic compliance testing with international card organizations o Participate in implementation projects for clients and complete assigned tasks according to each project o Develop and maintain knowledge of company products, integrations, applications, and services, as well as those of competitors o Install and configure OpenWay software at customer sites; provide on-site training; perform troubleshooting and bug fixes o Be part of a project team responsible for all project management and technical issues o Monitor technical issues and conduct troubleshooting o Ensure adherence to troubleshooting procedures and protocols o Address customer inquiries related to the service system
REQUIREMENTS o Bachelor's degree with a focus on Computer Science, Engineering or IT related field o 0-2 years of experience within FinTech,
Software Engineer and IT related businesses o Possess knowledge of Java, JavaScript and PL/SQL o Highly goal driven and worked well in fast paced environments o Pay strong attention to detail and deliver work that is of a high standard o Excellent written and verbal communication skills.
o Enjoy finding creative solutions to problems
BENEFITS o Up to $1000, negotiable salary rate for experience candidates.
o Bonus performance according to company and individual performance o Health Insurance package for spouse and children o Health Allowance: $250/year o Travel Allowance: domestic $40/day or overseas $75/day o Laptop is provided o 14-day annual leaves, holidays based on Vietnam labor law o Various snacks and drinks in our bar o Happy hour, birthday party, Team building activities
INTERVIEW PROCESS
Screen CV
English & technical test
Interview with line manager
Offer & Onboard