Associate Manager, Merchant Success (Key Account) - Hanoi

CÔNG TY TNHH SHOPLINE VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 09/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Building and Leading the Merchant Success Team of SHOPLINE HANOI, VIETNAM
Design and apply the protocol to provide excellent onboarding experience for new clients
Maintain growth of assigned clients and develop effective client retention strategies
Manage a team of merchant success staff to deliver quality customer services support
Build up the account management team and sustain solid business relationships with key accounts and with people at all levels
Collect feedback on SHOPLINE's core product from accounts, while understanding the reasons and use cases of every feedback
Liaise with internal departments on product promotion/marketing activities
Lead and perform ad-hoc projects as assigned by the Management
Answer incoming questions via live chat, email and phone calls, handle customer enquiries
Be a strong advocate for our brand and product, interact and build a community of loyal customers

Yêu cầu

Diploma or Bachelor Degree in Business Management, Marketing or equivalent
At least 5 years of Merchant Success/Account Management experiences, with minimum 2 years experiences in management role
Knowledge of e-commerce and startup culture
100% customer-focused attitude
Self-starter and good team player
Excellent internal/external communication skills
Demonstrate excellent business judgment
Comfortable with uncertainty and situations where there is no "right answer"
Strong ability to think in others' point of view
Courageous to stand out and speak out for your thoughts.
Strong time management and expectation management skills
Fluent communication and written in English & Vietnamese

Quyền lợi

• Having chances to get attractive company bonus every month/year
• Company trip once a year + Joining party
• Salary and position is reviewed 1 time a year
• Bonus by individual ability and company's performance.
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Thông tin khác

Địa điểm làm việc
➢ Hà Nội (Hà Nội)
Ngành nghề
Tư Vấn Bán Hàng Chăm Sóc Khách Hàng
Tính chất công việc
Toàn thời gian
Yêu cầu về bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
Trên 3 năm