A senior techno-functional professional with managerial skills managing customers and their technical queries, technical support in support and implementation projects.
Work location : Hanoi, Vietnam
About Nucleus:Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus's developed platforms powers the operations of more than 200 financial institutions in 50 countries, supporting multiple business vertical's, accessible through Mobile and internet channels.
Their platform supports retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. Our software powers the operations of more than 200 Financial Institutions in over 50 countries, supporting retail lending, corporate banking, cash management, mobile and internet banking, automotive finance, and other business areas.▪ 36 years of focused expertise in banking and financial services,▪
Entrusted by Global and Regional banks as a preferred partner for bank's Traditional to Transformative journey▪
Driving large Digitalization programs for various banks using Data Science, Cloud, AI/ML, DevOps, RPA based solutions.▪
An organization with "Employee First" outlook▪ 100% referenceable Services customers with perfect or close to perfect C-SAT scores▪
Recognized as "Great Place to Work "by a global research organization.
Job Role and Responsibilities:•
For Existing customer Supports:o L1 and L2 local support [Technical and functional] : Ticket Managemento For customization request: Prepare and Review : Requirement gathering, prepare the document , SIT , UAT and production movement execution and Supporto Stakeholder management o Connect customer based on defined frequency
•
For Implementation customer Supports:o Technical and functional local supporto Technical and functional training to financial institutes [Bank and NBFC]
•
New prospectso Technical session and manage the queries
•
Stakeholder engagement and Status reports
Desired for the Role:•
Technically lead the projects through all stages of life cycle, including responsibility design, development, and acceptance testing•
Should be able to provide support as per defined shifts/client time zones.•
Should be able to gather the business and technical requirement, prepare the documents and sign off with customer.•
Should be able to conduct workshop to handle business and technical queries•
SIT and UAT Support•
L1 and L2 technical and functional support•
Experience in the design and development of high-volume transactions.•
API Programming•
Profound insight of Java, JEE and API (Class loading, Memory Management, Transaction management etc.)•
Strong background of Object-oriented analysis and design using common design patterns•
As a Translator : Vietnamese and English•
Stakeholders management
Essential skills/experience:•
Education: Graduates and bachelor's in engineering and computer science or Equivalent•
Experience: 10+ Years specially in Banking domain•
Proficiency in English and Vietnamese both•
Management skills to manage stakeholders and specially senior OR top management.
Future Career Progression:Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
Thông tin chung