JOB SUMMARY The AV Engineer is responsible for ensuring the reliable operation of in-house audio, visual and video conferencing systems across meeting rooms, training rooms, and events.
The role provides technical support, user training, troubleshooting, and preventive maintenance to deliver a seamless user experience.
It also supports AV upgrades and office relocation projects, coordinating with internal stakeholders and vendors on system integration, testing and commissioning, repairs, and project documentation.
KEY RESPONSIBILITIES AND AUTHORITIES
1. In-house AV Facilities Support
Provide operational support for meeting room & training room AV systems and video conferencing platforms.
Understand user requirements and provide support for events.
Provide training to the users of the AV systems and ensure their satisfaction.
Provide on-site AV system troubleshooting and resolve technical issues during operation.
2. AV Maintenance
Ensure all meeting rooms, training rooms and AV facilities remain functional and ready for use.
Provide maintenance checks.
Identify root causes and implement corrective actions to reduce recurring incidents.
Escalate complex issues to AV vendors when required.
Manage warranty claims and equipment repairs.
3. AV Projects
Participate in AV projects like office relocation and AV system upgrades.
Act as the primary liaison between the company and AV vendors.
Coordinate with different parties to gather required information and documents.
Participate in equipment delivery, testing & commissioning (T&C), and project documentation.
REQUIREMENTS
Education
Bachelor's Degree or Diploma in Engineering, Information Technology, or a related field, or equivalent work experience.
Experience
At least 3 years of relevant experience in the AV industry / support.
Knowledge
Technical Knowledge
Interpreting and understanding proposal documents, schematic and E&M drawings.
Knowledge in AV integration systems including Network, Amplifier, Loudspeaker, Microphone, Mixer, Matrix, Video Projector, LED Display and Control System.
Knowledge in collaboration platforms like MS Teams.
Proven experience in the configuration and operation of a broad range of AV technologies, including AV over IP, audio & video system automation systems and digital signage.
Proficiency in AutoCAD, QSC, Shure, Extron, BrightSign, and other AV software is an added advantage.
Certification in any of CTS, QSC, Shure, Extron, AMX and Crestron is an added advantage.
Functional Skills
Willing to learn and have a strong sense of responsibility.
Strong problem-solving and analytical abilities.
Team player with good interpersonal, communication and organizational skills.
Ability to manage vendors and external service providers effectively.
Good command of spoken and written English.
Other Abilities
Assume accountability.
Take ownership.
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