[Aviation - HCM] Reservation & Customer Services
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- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
- Represen Airline to recieve booking from customers.
- Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise.
- Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance.
- Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards.
- Coordination with Space Control & Sales for booking orientation & handle reservation
- Working with agents to ensure shipments are checked in warehouse in "ready for carriage" condition.
- Compliance with Principle' Manual & circulars to ensure cargo bookings are in line with regulation, policies.
- AWB stock control.
- Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading.
- Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.
- Working at: SGN OFFICE | SCSC Building, 30 Phan Thuc Duyen, Ward 4, Tan Binh, HCM.
- Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
- Having knowledge about Aircraft type/ULD, Air Cargo Basic.
- Bachelor's degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
- Priority for candidates have IATA Certificates.
- Good in English.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Opportunity for professional growth and development.
Thông tin chung
- Ngày hết hạn: 28/09/2024
- Thu nhập: Thỏa thuận
ITL Corporation is one of the largest logistics and supply chain companies in Vietnam and one of Vietnam's Top 500 largest Enterprises and Top 50 Trusted Brands. The company is a leading regional solutions provider of Aviation, Integrated Logistics, Warehousing, Freight Management, and Distribution in Indochina. ITL is also a leader in e-commerce and First and last-mile transportation solutions in Vietnam.
With representation of 22+ airlines, management of 200+ flights per week, and a capacity of 150,000 tons of cargo per month, ITL is the largest provider of cargo aviation and GSA services in Vietnam.
In addition, ITL operates more than 100,000 m2 of international standard warehousing space across North, South, and Central Vietnam in addition to an owned fleet of over 180 container prime movers and 250 chassis, centralized in 3 main transport hub centers nationwide with cross-border connectivity across Indochina.
ITL is headquartered in Ho Chi Minh City, has 1,500+ employees, and more than 70 branch offices in Vietnam along with offices in Cambodia, Laos, Myanmar, Singapore, and Thailand.
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