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Mô tả công việc
Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request, or problem.
Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing.
Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights.
Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using computers/ POS systems.
Contact appropriate individual or department to resolve guest call, request, or problem.
Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing.
Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
Activate and deactivate guest room message lights.
Transfer guests with internet access issues to internet service provider's customer support line.
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using computers/ POS systems.
Yêu cầu
Knowledge of centralized automated telephone systems.
Knowledge of personal computers and operating systems.
Knowledge of supervisory practices and principles.
Skill in both verbal and written communication.
Skill in dealing diplomatically with the public under stressful conditions.
Skill in office administration.
Experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Knowledge of personal computers and operating systems.
Knowledge of supervisory practices and principles.
Skill in both verbal and written communication.
Skill in dealing diplomatically with the public under stressful conditions.
Skill in office administration.
Experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Quyền lợi
• Accommodation provided.
• Duty Meal.
• Offered uniform and laundry service for uniform.
• Service Charge.
• Joined in the associate activities.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.
• Duty Meal.
• Offered uniform and laundry service for uniform.
• Service Charge.
• Joined in the associate activities.
• Joined in the Hotel's training and development programs.
• Offered relocation, home leave allowance.
• Offered 12 vacation days/year.
• Comply with government Public Holidays.
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:45
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Giờ hành chính
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:45
Thông tin chung
- Ngày hết hạn: 31/03/2023
- Thu nhập: Thỏa thuận
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