B2B Key Account Development Executive

Sales Coordinator management (40%)
- Oversee the resolution of any arising issues direct orders, system orders
- Directly resolve /Support subordinates to resolve customers' complaints
- Support B2B Sales team with stock availability, quotations, and supply planning
- Follow & update online sale scheme timely to store Omni to introduce customer
- Propose plans to improve department, survey competitor & consumer shopping behavior
- Responsible for arranging and coordinating delivery to ensure orders are always delivered to customers quickly and promptly.
- Coordinate cross-functionally with Buying, Warehouse, Logistics, CS, and Finance
Operation management (30%)
- Develop and standardize B2B SOPs
- Identify process improvement opportunities to:
Reduce complaint rate
Shorten order lead time
Control OOS rate
- Maintain SLA compliance (≥98% On-time Delivery)
- System enhancement: be responsible for system ehancement, error while operate to ensure smoothly
- After sales service (E2E) to take care B2B customer
Expense control (20%)
- Propose and provide solutions and tools to optimize resources
- Based on the actual situation to propose and allocate reasonable orders to optimize delivery costs
- Allocate tools and equipment reasonably to save costs
Other duties (10%)
- Follow all working procedures, the company's policies, rules and regulations
- Other tasks or responsibilities as assigned by direct Deputy manager & Online Sales Business manager