1. Operations & Service Management
Oversee and ensure smooth daily operations of the bar during shift hours, maintaining high service standards and operational consistency.
Conduct pre-shift briefings to ensure all bar staff are informed of daily specials, promotions, guest preferences, expected volume, and operational tasks.
Ensure proper bar setup, mis-en-place, hygiene, and section readiness prior to operation.
Enforce strict adherence to Food Safety Management Systems (FSMS / HACCP), health and safety regulations, brand standards, and hotel policies.
Supervise beverage preparation and service to guarantee consistency in presentation, portioning, taste, and recipe compliance.
Be present on the floor during operational hours to monitor service flow, assist team members, and interact with patrons to ensure high guest satisfaction.
Actively resolve guest feedback and complaints tactfully on the spot, escalating major incidents and reporting outcomes to the Bar Manager.
2. Financial, Cost & Inventory Control
Monitor bar inventory, stock movement, par levels, and order requisitions according to stock requirements to prevent shortages or overstocking.
Conduct monthly and periodic beverage stock counts, variance analysis, and inventory audits.
Review daily spillage and breakage reports, investigate discrepancies, and implement controls to minimize wastage and lower beverage cost.
Monitor bar sales flow and propose creative initiatives, promotional packages, and menu ideas to increase table turnover, revenue, average check, and profitability.
3. Leadership, Training & Administration
Assist management in creating work rosters, managing shift allocations, and assigning daily tasks to the bar team.
Plan and deliver structured on-the-job training sessions according to the monthly departmental training calendar; track progress using a training matrix.
Provide continuous coaching, mentoring, and performance guidance to
Bartenders and Bar Attendants to foster personal development and team productivity.
Ensure all POS transactions, cash handling, and end-of-shift billing procedures are executed accurately and compliant with financial guidelines.
Support other F&B outlets or hotel departments during peak periods or special events when assigned.
Relevant educational background, vocational training, academic degree, or professional
qualification applicable to the position and commensurate with the position level
Relevant experience in a similar position and/or within a similar scale of operation, commensurate
with the position level.
Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
workplace regulations.
Good communication, teamwork, problem-solving, and adaptability skills.
Strong commitment to service excellence and professional standards.
Ability to work effectively in a fast-paced hospitality environment.
Relevant professional certifications and English proficiency are advantages, depending on the
position.