bell captain / Tổ trưởng tổ hành lý
Nơi làm việc: Hà Nội
Ngành nghề: Quản lý điều hành, Hành chính - Văn phòng, Lễ Tân, Bảo vệ/ An ninh/ Vệ sỹ
Lương: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 12/03/2024
Hạn nộp: 12/06/2024
Liên hệ ứng tuyển gọi:
Mô tả công việc
- Manage and coordinate the operations of the baggage department.
- Allocate work shifts for employees in the department.
- Ensure that employees work in proper uniforms and adhere to the designated schedule.
- Coordinate luggage transportation activities for guests according to safety and efficiency criteria.
- Coordinate hotel shuttle and taxi services in a reasonable manner.
- Manage luggage storage, as well as receiving and delivering mail, parcels, faxes, etc., for guests.
- Provide support in serving VIP guests, frequent guests, corporate guests, and group guests.
- Maintain communication with the hotel's representative at the airport to be informed of VIP guest arrivals and departures,and inform the front desk supervisor or the head of the front desk department to prepare for VIP guest receptions.
- Resolve customer requests and complaints.
- Record special requests from guests and coordinate with relevant departments to fulfill their expectations.
- Support Bellman staff in addressing guest complaints effectively and document the details in a logbook to guide staff on how to handle similar situations.
- If the Bell Captain is unable to resolve guest complaints, escalate the issue to the front desk supervisor or the Front Office
- Manager (FOM) for further assistance in resolving the matter.
- Training and developing employees in their job skills and knowledge.
- Organize and implement advanced vocational training courses for employees in the department.
- Ensure that the training courses are effective and report the results to higher management.
- Personally conduct on-the-job training for new employees according to the hotel's standard operating procedures.
- Provide guidance and training to staff
- Directly or instructively provide job training and guidance to new hotel staff members.
- Participate in assigned training courses to enhance the skills and knowledge of hotel staff.
* Other tasks
- Provide assistance in providing local maps, tourist information, hotel services, etc. to guests.
- Assist guests in confirming flight information, making reservations, and changing flight times.
- Regularly check the luggage storage area to ensure that items are neatly organized.
- Notify relevant departments when damaged or unusable items are discovered.
- Ensure an adequate supply of necessary newspapers and magazines at the Concierge desk.
- Remain vigilant for suspicious individuals, unusual situations, and promptly report them to the security department for handling.
- Assist front desk staff when necessary.
- Participate in advanced vocational training programs offered by the hotel, associations, etc.
- Attend all departmental meetings.
- Maintain good relationships with colleagues within the department and other departments in the hotel.
- Prepare reports according to hotel regulations or as requested by superiors.
- Perform other tasks assigned by superiors.
* Work Location : 52 Bát Sứ, Hoàn Kiếm, Hà Nội
- Allocate work shifts for employees in the department.
- Ensure that employees work in proper uniforms and adhere to the designated schedule.
- Coordinate luggage transportation activities for guests according to safety and efficiency criteria.
- Coordinate hotel shuttle and taxi services in a reasonable manner.
- Manage luggage storage, as well as receiving and delivering mail, parcels, faxes, etc., for guests.
- Provide support in serving VIP guests, frequent guests, corporate guests, and group guests.
- Maintain communication with the hotel's representative at the airport to be informed of VIP guest arrivals and departures,and inform the front desk supervisor or the head of the front desk department to prepare for VIP guest receptions.
- Resolve customer requests and complaints.
- Record special requests from guests and coordinate with relevant departments to fulfill their expectations.
- Support Bellman staff in addressing guest complaints effectively and document the details in a logbook to guide staff on how to handle similar situations.
- If the Bell Captain is unable to resolve guest complaints, escalate the issue to the front desk supervisor or the Front Office
- Manager (FOM) for further assistance in resolving the matter.
- Training and developing employees in their job skills and knowledge.
- Organize and implement advanced vocational training courses for employees in the department.
- Ensure that the training courses are effective and report the results to higher management.
- Personally conduct on-the-job training for new employees according to the hotel's standard operating procedures.
- Provide guidance and training to staff
- Directly or instructively provide job training and guidance to new hotel staff members.
- Participate in assigned training courses to enhance the skills and knowledge of hotel staff.
* Other tasks
- Provide assistance in providing local maps, tourist information, hotel services, etc. to guests.
- Assist guests in confirming flight information, making reservations, and changing flight times.
- Regularly check the luggage storage area to ensure that items are neatly organized.
- Notify relevant departments when damaged or unusable items are discovered.
- Ensure an adequate supply of necessary newspapers and magazines at the Concierge desk.
- Remain vigilant for suspicious individuals, unusual situations, and promptly report them to the security department for handling.
- Assist front desk staff when necessary.
- Participate in advanced vocational training programs offered by the hotel, associations, etc.
- Attend all departmental meetings.
- Maintain good relationships with colleagues within the department and other departments in the hotel.
- Prepare reports according to hotel regulations or as requested by superiors.
- Perform other tasks assigned by superiors.
* Work Location : 52 Bát Sứ, Hoàn Kiếm, Hà Nội
Yêu cầu công việc
- Nam / nữ người Việt Nam - tuổi từ 30 đến 45, hình thức ưa nhìn
- Có tối thiểu 1 năm làm việc ở vị trí tương đương ở các khách sạn 4 sao trở lên hoặc tại các khách sạn có uy tín ở khu vực phố cổ
- Giao tiếp tiếng anh thành thạo
- Sử dụng thành thạo máy tính, word, excel ( nếu có )
- Nhiệt tình, chịu khó, có tâm với nghề
-----------------------------------
- Vietnamese male/female - age 30 to 45, good looking
- Have at least 1 year working in a similar position at 4-star hotels or higher or at reputable hotels in the Old Quarter area
- Communicate fluently in English
- Proficient in using computers, word, excel (if any)
- Enthusiastic, hard-working, dedicated to the profession
- Có tối thiểu 1 năm làm việc ở vị trí tương đương ở các khách sạn 4 sao trở lên hoặc tại các khách sạn có uy tín ở khu vực phố cổ
- Giao tiếp tiếng anh thành thạo
- Sử dụng thành thạo máy tính, word, excel ( nếu có )
- Nhiệt tình, chịu khó, có tâm với nghề
-----------------------------------
- Vietnamese male/female - age 30 to 45, good looking
- Have at least 1 year working in a similar position at 4-star hotels or higher or at reputable hotels in the Old Quarter area
- Communicate fluently in English
- Proficient in using computers, word, excel (if any)
- Enthusiastic, hard-working, dedicated to the profession
Nộp hồ sơ liên hệ
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Giới thiệu công ty
PERIDOT GRAND LUXURY BOUTIQUE HOTELS việc làm
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Quy mô: Từ 26 - 100 nhân viên
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Vị trí bell captain / Tổ trưởng tổ hành lý do công ty PERIDOT GRAND LUXURY BOUTIQUE HOTELS tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Bell Captain / Tổ trưởng tổ hành lý hoặc công ty PERIDOT GRAND LUXURY BOUTIQUE HOTELS ở các link phía trên
Giới thiệu công ty
PERIDOT GRAND LUXURY BOUTIQUE HOTELS việc làm
33 Đường Thành, Cửa Đông, quận Hoàn Kiếm, Hà Nội, Việt Nam
Quy mô: Từ 26 - 100 nhân viên
Liên hệ ứng tuyển gọi: