Mô tả công việc
1. Guest Service & AssistanceGreet guests upon arrival in a professional, friendly, and courteous manner.
Assist guests with their luggage upon check-in and check-out, ensuring all items are safely handled and transported.
Escort guests to their rooms, explain room features and amenities, and address any guest queries.
Provide information on hotel facilities, services, and local attractions.
Ensure that guests are comfortable and assist with any special requests, such as booking transportation, providing directions, or arranging for amenities.
Offer a personalized guest experience, ensuring that VIP guests or guests with special needs receive priority service.
Coordinate with driver to update car/bus maintenance status/report.
2. Supervision of Bell StaffSupervise and coordinate the activities of the bell staff to ensure efficient operations and high guest service standards.
Assign tasks to bell staff, including luggage handling, room deliveries, and guest escort services.
Train new bell staff on proper guest interaction techniques, luggage handling, and safety protocols.
Monitor bell staff performance, providing feedback, coaching, and addressing any performance issues.
Ensure that all bell staff are dressed in a professional manner and adhere to hotel uniform and grooming standards.
Oversee the safe handling of guests' luggage, ensuring that it is securely delivered to guest rooms and retrieved upon departure.
Coordinate guest transportation, including arranging for taxis, shuttle services, private cars, and airport transfers.
Maintain a visible and accessible presence in the hotel lobby, offering assistance to guests and responding to their needs promptly.
Oversee the operation of the bell desk, ensuring it is well-maintained, organized, and stocked with necessary supplies.
Maintain knowledge of emergency evacuation procedures and assist guests in emergencies when necessary.
Perform other responsibilities as assigned by Management team.
Yêu cầu
Relevant educational background, vocational training, academic degree, or professional
qualification applicable to the position and commensurate with the position level
Relevant experience in a similar position and/or within a similar scale of operation, commensurate
with the position level.
Good knowledge of relevant SOPs, operational standards, health & safety requirements, and
workplace regulations.
Good communication, teamwork, problem-solving, and adaptability skills.
Strong commitment to service excellence and professional standards.
Ability to work effectively in a fast-paced hospitality environment.
Relevant professional certifications and English proficiency are advantages, depending on the
position.
Quyền lợi
Join the pre-opening team of two brand-new hotels
Pre-opening experience
Career development & training
Pre-opening allowance
Island allowance
Staff accommodation
Preopening meal allowance
Health insurance
Accor career opportunities
Working 5 days per week, 2 days off per week
Other benefit
Thông tin chung