Bell Captain

​1. Guest Service & Assistance​Greet guests upon arrival in a professional, friendly, and courteous manner.
​Assist guests with their luggage upon check-in and check-out, ensuring all items are safely handled and transported.
​Escort guests to their rooms, explain room features and amenities, and address any guest queries.
​Provide information on hotel facilities, services, and local attractions.
​Ensure that guests are comfortable and assist with any special requests, such as booking transportation, providing directions, or arranging for amenities.
​Offer a personalized guest experience, ensuring that VIP guests or guests with special needs receive priority service.
​Coordinate with driver to update car/bus maintenance status/report.
​2. Supervision of Bell Staff​Supervise and coordinate the activities of the bell staff to ensure efficient operations and high guest service standards.
​Assign tasks to bell staff, including luggage handling, room deliveries, and guest escort services.
​Train new bell staff on proper guest interaction techniques, luggage handling, and safety protocols.
​Monitor bell staff performance, providing feedback, coaching, and addressing any performance issues.
​Ensure that all bell staff are dressed in a professional manner and adhere to hotel uniform and grooming standards.
​Oversee the safe handling of guests' luggage, ensuring that it is securely delivered to guest rooms and retrieved upon departure.
​Coordinate guest transportation, including arranging for taxis, shuttle services, private cars, and airport transfers.
Maintain a visible and accessible presence in the hotel lobby, offering assistance to guests and responding to their needs promptly.
​Oversee the operation of the bell desk, ensuring it is well-maintained, organized, and stocked with necessary supplies.
​Maintain knowledge of emergency evacuation procedures and assist guests in emergencies when necessary.
​Perform other responsibilities as assigned by Management team.