Bellman/Concierge

Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
Maintain a willingness to please attitude and give undivided attention to any approaching guest
Adhere to guest checking in and checking out procedures pertaining to baggage handling
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests
Assist arriving and departing guests by opening and closing car and taxi doors
Guide the guest to the Front Desk a. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Room the guest in accordance with hotel standards
Be familiar with the lift workings and emergency stairs
Provide information to guests about the hotel facilities and services
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
Help other employees in department, replacing them temporarily when necessary
Keep the baggage room clean and in order before going off duty on each shift