Bellman/ Nhân Viên Hành Lý

Greet and welcome guests to the hotel in a friendly, courteous manner. Assist guests to alight from vehicles.
Ensure the driveway is clear of vehicles, and is kept clean and tidy. Unattended cars are not to be left in the driveway. Escort guests to room and deliver luggage, explaining and upselling facilities of the hotel en-route. On arrival to the room, all amenities and features are to be pointed out and demonstrated if necessary, all in accordance with established procedures.
Provide information for guests and patrons and follow through any requested arrangements. Have a thorough knowledge of all hotel outlets and concessions, local facilities, transportation services and hotel functions.
Prompt delivery of messages, packages and mail, as well as clearing messages and mail twice daily.