Bellman/ Nhân Viên Hành Lý

Assist with packages, coats, suitcases, etc. being alert to give assistance courteously and quickly, before having to be asked
Assist arriving and departing guests by opening and closing car and taxi doors
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's names at every opportunity
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Provide information to guests about the hotel facilities and services
Learn and utilize names of guests, especially repeat and long-staying guests, and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
Upon the arrival of newspapers, prepare them and deliver them to guest rooms as assigned by the Bell Captain