bellman - Nhân viên vận chuyển hành lý

• Responsible and accountable for the loading and unloading of guest luggage from guest cars and advertising and directing guests to the car parking facilities available to guests and visitors of the hotel.
• Responsible for welcoming of gests and escorting them to their rooms where necessary, in a professional friendly and genuine manner.
• Responsible for the timely and careful delivery and collection of guest luggage and belongings to and from guest rooms, cars and Reception.
• To ensure guest luggage and belongings are stored in a secure, methodical way at all times.
• Responsible for the correct and accurate preparation of weather messages as required.
• Responsible for the timely and efficient delivery of newspapers to guests as required, ensuring the highest standard of presentation at all times.
• Responsible for ensuring all deliveries to rooms, arrivals and departures are properly recorded on the Bell Man Control Sheet as required.
• Responsible and accountable for the correct, prompt and efficient handing and delivery of all guest messages and other items as required to guest rooms.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.