bellman ( Nhân Viên Vận Chuyển hành lý)

1. Extend warm welcome to all guests at the entrance and hotel lobby. Assist all guests by opening, closing car doors and /or carry their luggage at the entrance area.
2. Escort guests to the Front Desk counter and assist them with belongings.
3. Accompany guests to the assigned room and brief them on Hotel facilities.
4. Introduce and cross sells wherever possible on Hotel facilities, ex: type of restaurants, Business center, operation hours. Brief overview of places of interest in the local areas.
5. Handle guest requests and inquiries, and handle taxi and Hotel limousine service bookings.
6. Handle guest luggage storage. Ensure baggage claim tags are issued and clearly explains to guest it policies of valuable storage in the luggage. Encourage guest to use safe boxes in the room.
7. Deliver guest messages promptly to the room. Deliver newspapers, run errands, assist in knocking on guest room doors for unanswered wake - up calls and assist guests with room change/ transfers.
8. Keep an eye on the lobby area, and watch out for potential skippers or suspects around the hotel lobby.
9. Report to Bell Captain and/or Senior Managers and all unusual events regarding guests and theft or other incidents.
10. Clean and polish all lobby luggage trolleys and hand trucks and ensure that all are in good condition at all times.
11. Give guests a warm farewell on departure and wish them a good journey before they leave.
12. Project and maintain a good image and professionalism at all times through immaculate appearance and manner.
13. Perform any other tasks assigned by Bell Captain and Management.