Bellman

1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
2. Maintain a willingness to please attitude and give undivided attention to any approaching guest
3. Adhere to guest checking in and checking out procedures pertaining to baggage handling
4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and MAS members
5. Assist arriving and departing guests by opening and closing car and taxi doors
6. Maintain a spotless Porte and Drive way smoothly.
7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
9. Room the guest in accordance with hotel standards
10. Be familiar with the lift workings and emergency stairs
11. Provide information to guests about the hotel facilities and services
12. Provide guest services and guidance