Billing Executive

A. Overall Role Purpose:
Customer dispute management: dealing with queries; resolving billing disputes; issuing credit/debit notes.
Process optimization: improve Order-To-Cash process to ensure all invoices are accurate and submitted to customers in a timely manner; support the business to analyze the order-to-cash process to reduce revenue leakages, risks and inefficiencies and so increase profitability and reduce customer complaints; assess the impact of changes in business and system processes onto quality of order-to-cash process; review and spread best practices; develop countermeasures to address root causes of problems, risks and inefficiencies; follow up and review results; proactively identify new risks through regular process and system walk-through.
Customer billing: processing of Outbound and External billing and special billing; calculation of special rates; file production of invoices; ensure that all DPDHL services rendered to customers are invoiced and collected in a timely, complete and correct manner; data validation.
B. Accountabilities:
1. Accounting:
1. a. External customer:
• Contact with customers for billing, collection, reconciliation and other customers' issues
1.b. Internal customer:
• Customer billing: processing of Outbound and External billing and special billing in close coordination with Shared Service Center; calculation of manual charges; file production of invoices; ensure that all DPDHL services rendered to customers are invoiced and collected in a timely, complete and correct manner; data validation
• Customer dispute management: dealing with queries; issuing credit/debit notes per company approval guidelines
• Prepare, verify, and process invoices and coding payment documents for further processing at Shared Service Center
• Maintain repository of confidential contracts for customers and suppliers
• Perform other related duties as required
2. Customer contract & master data:
2.a. External customer:
• Request customers for information
• Inform customers for any compliance issues
2.b. Internal customer:
• Reviewing customer contract, credit term, credit limit and get approval according to DOAG
• Request to update customer master data
• Request to block/ unblock customer accounts
3. Process:
3.a. Sales orders checking, billing & reconciliation:
• Check and confirm open sales orders (include automated sales orders and manual sales orders). Reconcile with customers for billing. Make sure to have all signed contracts, quotations before billing
• Request SSC for billing
• Control credit notes, billing adjustment
3.b. Customer master data:
• Credit term, credit limit check
• Customer master data review and update
• Customer SOP prepare and review
3.c. Other tasks:
• Tasks assigned time to time by Finance Manager
• Back up for Order to Cash team member
4. People - Management:
• No subordinate
• However, the position including co-ordination of the efforts of various stakeholders (Country functional department and Share Service Centre)