Mô tả Công việc
1. Job Purpose
The Business Analyst - AI & Automation is responsible for analyzing business requirements, optimizing operational processes, and acting as the key liaison between business users and technology teams.
The role focuses on analyzing business operations, ERP systems, and enterprise management applications to identify opportunities for applying AI, AI Agents, and AI Automation, with the goal of reducing manual work, improving operational efficiency, and optimizing costs.
2. Key Responsibilities
Gather, analyze, and clarify business requirements from different departments.
Review existing processes to identify bottlenecks, repetitive tasks, operational issues, and automation opportunities.
Analyze relationships and dependencies across business processes, data, departments, ERP modules, and integrated systems.
Prepare business and system documentation, including BRDs, User Stories, Use Cases, Process Flows, and Acceptance Criteria.
Propose process improvements using AI, AI Agents, Workflow Automation, RPA, or other appropriate technologies.
Collaborate with
Developers,
AI Engineers, Data Engineers, and QC teams throughout solution design, development, and implementation.
Prepare Test Scenarios and Test Cases, and directly participate in functional testing, integration testing, and UAT.
Record, analyze, track, and coordinate issue resolution until completion.
Train, guide, and support end users during implementation and daily operations.
Prepare User Manuals, Quick Guides, FAQs, and process documentation.
Collect post-implementation feedback, monitor solution effectiveness, and recommend continuous improvements.