Mô tả công việc
Tóm tắt công việc
Serve as the primary business analysis liaison between Papaya and international insurance partners (Life & Non-life), translating complex insurance domain requirements into clear, actionable product specifications.
Lead requirements gathering, process mapping, and gap analysis for core insurance workflows including: Fraud/Waste/Abuse (FWA) detection, Claim automation, New Business submission, Underwriting, Customer Experience, and Digital Transformation initiatives.
Analyze and document end-to-end business processes for claim adjudication, policy servicing, and underwriting - identifying opportunities for automation and AI-powered enhancements.
Collaborate with international stakeholders across multiple time zones to elicit, validate, and prioritize requirements - ensuring alignment between partner expectations and Papaya's product roadmap.
Produce high-quality deliverables: Business Requirements Documents (BRD), Functional Specifications, user stories, process flow diagrams, data mapping documents, and acceptance criteria.
Work closely with engineering and UX/UI teams to ensure requirements are feasible, well-understood, and delivered to specification - participating in sprint planning, grooming, and review sessions.
Support the design and configuration of FWA rules engines, claim automation workflows, and underwriting decision models by providing domain expertise and business logic documentation.
Conduct competitive analysis and market research on insurance technology trends, regulatory requirements, and best practices across international markets.
Facilitate UAT (User Acceptance Testing) with insurance partners, managing defect triage and ensuring delivered solutions meet business objectives.
Contribute to building Papaya's insurance domain knowledge base - documenting industry terminologies, regulatory nuances, and partner-specific configurations across markets.
Competitive salary based on experience and capability.
Performance-based bonuses and annual salary review.
Participate in the well-being activities of the company: birthday, team building, general health check-up, etc.
Work in a young and active environment in a fast-growing insurtech startup.
Opportunities to work with top leadership and expand networks in insurance.
Direct exposure to international insurance markets and global partners from day one.
Unique opportunity to shape insurance products powered by cutting-edge GenAI technology.
Yêu cầu
1-3 years of experience as a Business Analyst, preferably in insurance, insurtech, or financial services. Fresh graduates with strong analytical skills and genuine interest in insurance will also be considered.
Bachelor's degree in Business Administration, Finance, Insurance, Information Systems, or a related field.
Solid understanding of insurance domain fundamentals: policy lifecycle, claim processing, underwriting principles, reinsurance concepts, and regulatory frameworks.
Experience working with or strong interest in FWA detection, claim automation, and digital transformation projects in insurance.
Proficiency in requirements documentation: BRDs, functional specs, user stories, process flows (using tools like Jira, Confluence, Miro, Lucidchart, or similar).
Strong analytical and problem-solving skills - ability to decompose complex insurance processes into structured, implementable components.
Excellent communication skills in English (verbal and written) - comfortable presenting to and negotiating with international stakeholders and C-level executives.
Experience with Agile/Scrum methodologies and cross-functional team collaboration.
Familiarity with data analysis tools (Excel/Google Sheets advanced functions, SQL basics) is a plus.
Understanding of API integrations, system architecture concepts, and how technology enables insurance operations is a strong advantage.
Can-do attitude, attention to detail, and comfort with ambiguity in a fast-paced startup environment.
Proactive in work, eager to learn, with strong self-study and high-level technology research capabilities, especially in AI applications for insurance.
Willingness to work across time zones when collaborating with international partners.
Thông tin khác
BA
API
MS SQL
Jira
MS Excel
Confluence
Lucidchart
Data Analysis
BRD
Miro
System Architecture
Thông tin chung