JOB DESCRIPTION
Working Location: The US
Business Analysis & Requirements Management
- Collaborate with business stakeholders to understand operational challenges, business objectives, and improvement opportunities.
- Gather, document, analyze, and validate business, functional, and technical requirements.
- Facilitate stakeholder workshops, interviews, discovery sessions, and requirements meetings.
- Develop and maintain Business Requirements Documents (BRDs), functional requirements, use cases, user stories, process maps, and workflow documentation.
- Ensure requirements are complete, traceable, prioritized, and aligned with business objectives.
- Serve as the primary liaison between business stakeholders and IT/project teams.
Manufacturing Process Improvement
- Analyze current-state manufacturing and business processes to identify inefficiencies and improvement opportunities.
- Conduct process mapping, gap analysis, and workflow assessments.
- Identify opportunities for automation, standardization, and process optimization.
- Recommend solutions that improve operational efficiency, quality, compliance, and user experience.
- Support continuous improvement and Kaizen initiatives.
- Define measurable outcomes and track realized benefits against project objectives.
Solution Design & Implementation
- Work closely with IT teams, software vendors, developers, and project stakeholders to design solutions aligned with business requirements.
- Evaluate proposed technology solutions and assess business impacts, risks, dependencies, and operational considerations.
- Support new system implementations, upgrades, enhancements, and digital transformation initiatives.
- Participate in solution and design reviews.
- Assist with defining business rules, system workflows, reports, dashboards, data requirements, and functional specifications.
- Support deployment planning and production readiness activities.
Testing & User Acceptance Testing (UAT)
- Develop User Acceptance Testing (UAT) strategies, plans, test cases, and test scenarios.
- Coordinate UAT activities with business users and project teams.
- Validate that implemented solutions satisfy documented business requirements and acceptance criteria.
- Document defects, issues, and gaps identified during testing.
- Coordinate with technical teams to support issue resolution and retesting.
Change Management & User Adoption
- Support organizational change initiatives associated with new manufacturing systems, technology solutions, and business processes.
- Develop training materials, user guides, process documentation, and communication materials.
- Facilitate end-user training and knowledge-transfer sessions.
- Support users during system implementations and process transitions.
- Gather user feedback and identify opportunities for continuous solution improvement.
- Promote successful adoption of new systems, processes, and workflows.
REQUIREMENTS
- Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related field.
- 3-5+ years of experience as a Business Analyst, Systems Analyst, Manufacturing Systems Analyst, or similar role.
- Experience supporting manufacturing operations and/or manufacturing technology systems.
- Experience with Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM), ERP systems, quality systems, and/or supply chain systems.
- Strong requirements gathering, documentation, and stakeholder-management skills.
- Experience creating business requirements, functional requirements, process maps, use cases, and user stories.
- Experience with process improvement and gap analysis.
- Experience supporting system implementation, enhancement, or digital transformation projects.
- Experience developing and coordinating UAT.
- Knowledge of Agile, Scrum, Waterfall, or hybrid project methodologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong written and verbal communication skills with the ability to work across technical and non-technical teams.
Tools & Technology
- Microsoft Office / Excel
- Power BI
- Microsoft Visio
- Azure DevOps
- Jira
- MES / MOM platforms
- ERP systems
- Manufacturing and quality systems
- Process mapping and workflow tools
HOW TO APPLY
Please send your application via email: [email protected]
*By submitting your application to [email protected], you acknowledge that you have read, understood, and agreed to CMC Global's REGULATIONS ON THE PROTECTION OF CANDIDATES' PERSONAL INFORMATION.