Business Development Manager

I. Customer & Sales Related Functions:

• Develop new customer and retails accounts;

• Maintain and develop existing customers/key accounts;

• Respond to Tenders and RFQs in coordination with Tender Management NCN;

• Assist and support local and overseas sales organization (staff);

• Frequent sales calls;

• Visit major customers;

• Ultimate problem solver for customers/overseas partners/local offices;

• Plan, launch and execute sales campaigns on the retail sector/ industry in coordination with sales departments (local and overseas);

• Attend industry related fairs to attain market knowledge and information;

• Overseas visits whenever needed to understand operational processed, new implementations & joint sales calls to potential customers;



II. Key Account Manager Functions:

• Organization

Propose specific policies, standards, remunerations and instructions (SOPs) in all aspects of cooperation with our overseas

Partners/retails sector/industry and communicate it with all parties involved;

Lead and organize local retails sector/industry staff and support them whenever needed

• Pricing & Buying

Determine pricing levels for tenders and key accounts and general business;

Actively involve/negotiate with core carriers & overseas partners (if needed);

• Statistics

Performance statistics: provide monthly performance overview to Head of Sales;

Market statistics:

Provide market data, update & communicate regularly to overseas partners & local offices;

Identify trends/niches which can help the company to grow further in the retail sector/industry

• Market Knowledge and Strategy

Develop concepts & strategies with the goal of increased cargo & financial results on the retail sector/industry;

Transfer know-how & market information to overseas partners & our local staff;

Educate and motivate overseas partners and local sales staff to sell the retail sector/industry;

Set and implement the strategy and goals to grow the retail sector/industry;

Communicate the strategy and goals to all parties involved (overseas & local);

Keep on top of market changes, new companies, potential business;

Keep on top of government regulations, identify future, new markets

• Products & Services

Plan, develop and implement attractive products & services for the retail sector/industry together with our product managements (all units) and operational units;

Actively promote the products & services to customers, our overseas partners and our local staff (sales and operation);

• Budgeting

Create a yearly budget for the retail sector/industry in terms of expected GP, shipment volumes (shipments, tonnage, cbms, TEUs) by all available modes (AIR, SEA, LOGISTICS);

Create a yearly target customer budget for key-accounts to be developed and maintained.

• Coordination & Administration

Support local offices/staff and overseas partners with all mutual business interests and assist to find solutions to arising problems (being the ultimate problem solver);

Constantly optimize products, services, operations and sales efficiency;

Be the main product for all aspects concerning the retail sector/industry;

Oversee accounting issues with key accounts



III. Reporting

• Retail Account Management Report: Monthly key account management report analyzing the overall situation, development, budget vs. achieved, targets and the future

• Retail Account Profiles (Customer List): Monthly updates of the retail Key Account Profiles (as per report template)

• Under any circumstances, to give a quality image of her belonging to the DACHSER GROUP Enthusiasm, Professionalism, Straightforwardness;

• Any others additional task and duties required by the direct superior