About the company
Founded in 1926, Publicis Groupe is now the largest communications group in the world. Through a powerful alchemy of creativity and technology, we are driving business transformation across the entire value chain.
As a Connecting Company, we are able to deliver as the Power of One - driven by a common purpose, a powerful spirit, shared behaviors, great character and a relentless focus on our clients.
About the role
We are seeking a seasoned Business Director to oversee account operations. This leadership role focuses on driving strategic vision across all media campaigns, ensuring the highest level of quality and innovation, and delivering measurable results. You will be responsible for managing client relationships at a senior level, fostering cross-agency collaboration, overseeing team development and mentorship, and managing financial administration for client accounts.
This role requires extensive experience and proven leadership in digital media.
Key Responsibilities
Media Competencies
Oversee account operations to meet client's objectives, with a focus on strategic vision, team management, process refinement, and financial administration
Manage all projects to ensure the highest level of quality assurance, performance and innovation
Steward client interest in the areas of tracking and delivering measurable results and analytics, market knowledge, and audience insights
Promote when appropriate, the use of other agency services - research, technology, creative, etc. - in executing the media campaigns and cohesive programs
Stay well versed in new technologies and trends in order to apply them strategically to the client's business as well as proactively construct business-building ideas
Relationship Development
Work collaboratively in planning sessions regarding client strategy and approach, providing leadership, consultation and acting as a voice for digital media
Establish and manage relationships with senior media clients as well as be a key agency contact and resource for clients across other disciplines/departments
Partner with other brand agency leads to deliver unified cross-platform strategies and ideas
Collaborate with agency cross-functional teams to deliver cohesive business solutions and strategies
Manages workflow, efficient and profitable servicing of clients, staffing levels, fosters healthy team structure, team assignments
Financial Competencies
Manage and oversee monthly and end-of-campaign client billing, digital media budget reconciliations
Maintain knowledge of reporting, analytic, auditing, and financial platforms and tools along with their functionality
Leadership & Management Competencies
Keep other agency departments informed about the digital media work produced for clients and best practices
Liaise with high-level brand representatives including VPs and CMOs
Enforce established agency policies and procedures; work continually
Assist in new business efforts as needed
Provide leadership/motivation and convey the vision and values of the agency to media staff
Critiques conducts reviews, and performance evaluation of media team to ensure that effective, efficient and profitable staff operations are maintained; working closely with Associate Media Directors and other assigned staff to provide mentorship and guidance to the team
Serve as point of escalation for client issues and concerns
Qualifications
Requirements:
Bachelor's Degree in Marketing, Communications, or related fields
10 years digital media across all platforms: display, search, mobile, preferably in a global agency context
At least 3 years' experience at the associate director level or equivalent
Proven track record of flawlessly managing issues, teams and clients
Desired Characteristics
Outstanding attention to detail and organizational abilities, ability to troubleshoot and provide feedback, guidance and solutions
Ability to prioritize and organize issues/projects for self and entire team
Ability to manage large project with exceptional project management skills
Excellent communication skills and ability to effectively and diplomatically manage client relations and expectation
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