Business Process Specialist

The Global Supply Planning Business Process Specialist owns and accelerates process improvement for replenishment into Ashley's strategic bonded warehouse consolidation point, while maintaining the business-coordination backbone that keeps the weekly firm-order cycle running. The role maps workflows, exposes bottlenecks, and turns manual judgment into clear, documented, rule-based operations that scale.
We are seeking an experienced, process-oriented professional who pairs strong supply chain judgment with hands-on data capability. Proficiency with SQL and Power BI to analyze performance and build reporting is required, and the ability to automate with Python is expected. Acting as the connective layer between demand, supply, warehouse, and IT/analytics teams, this role translates operational reality into documented rules, dashboards, and sustained process improvement.
Join us to leave a definitive mark on how Ashley plans, documents, and digitalizes its global supply flow.
Primary Responsibilities
1. Process Improvement & Optimization: Lead process improvement for replenishment into the
strategic bonded warehouse. Analyze current- and future-state supply planning processes, define
business rules and edge cases, surface bottlenecks and system disconnect, and drive
improvements that reduce manual intervention and cycle time.
2. Inbound Order Coordination (Bonded Warehouse): Own the weekly order adjustment cycle for
shipments into the strategic bonded warehouse consolidation point. Review warehouse capacity,
inventory coverage metrics (available inventory and inventory net of safety stock), item status, and
category factors to finalize and distribute the firm-order recommendation file on schedule.
3. Exception & Escalation Handling: Track implementation progress across the weekly cycle; identify
pull/push deviations, over-shipments, and repeated expedite failures. Apply documented decision
rules, coordinate corrective actions with vendors and operations via official channels, and escalate
exceptions with clear justification.
4. Cross-Functional Coordination & Stakeholder Bridging: Act as the primary liaison between
demand, supply, warehouse, and IT/analytics teams. Facilitate requirement-gathering, keep
stakeholders aligned on the weekly cadence, present logic models, and lead end-user adoption of
new processes and dashboards.
5. SOP & Technical Documentation: Create and maintain SOPs, process maps, and requirement
documents (BRDs/FRDs). Translate validated business logic into structured, versioned
documentation and clear visuals (process flowcharts and data-relationship diagrams) that align
stakeholders and developers.
6. Data Analysis & Logic Verification: Use SQL to explore internal systems and identify the data
needed to solve operational problems, and Power BI to build performance reporting. Rigorously
validate business assumptions against system data before requesting IT development, ensuring
proposed logic matches actual outputs.
7. Continuous Improvement & Automation: Convert repetitive, judgment-heavy tasks into explicit,
rule-based logic. Build and maintain Python scripts and dashboards to automate reporting and firm-
order preparation, measuring impact against defined KPIs.
Secondary Responsibilities
Maintain reliable attendance. Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup. Complete other assignments and special projects as requested.