C/HN/DN DevOps Engineer/Cloud Support EngineerL2

Responsibilities will include, but are not limited to:

For Senior DevOps Engineer

• Setting up and managing cloud infrastructure on AWS, Azure.
• Designing, deploying, and managing monolith, microservices-based, serverless-based applications on cloud platforms.
• Implementing and managing CI/CD pipelines using tools like GitLab CI, Bamboo, and Jenkins, and integrating them with appropriate testing, managing, and deployment tools.
• Automating infrastructure provisioning, testing, and deployment processes using Infrastructure-as-Code (IaC) tools like Terraform and CloudFormation.
• Implementing and managing monitoring, logging, and tracing tools (e.g., Prometheus, Grafana, ELK stack) to ensure system observability.
• Integrating security best practices and tooling throughout the development lifecycle (DevSecOps) and ensuring compliance with security standards.
• Working with various database technologies (e.g., MySQL, PostgreSQL,...) to support application development and deployment.
• Collaborating with development, testing, and other teams to ensure smooth and efficient software delivery.
• Performing incident management and root cause analysis, troubleshooting complex technical issues in a production environment.
• Defining and improving DevOps processes, including development, testing, release, update, and support.
• Communicating effectively within the team, with other teams, and with customers to complete the assigned tasks.
• Completing tasks within expectations set by the team and managers.
• Willingness to work overtime or outside of office hours for deployments and urgent issues

For Cloud Support Engineer(L2)

Operations & Support

• Provide Level 2 support for cloud infrastructure, systems, and applications.
• Monitor system health and respond to alerts, incidents, and service requests.
• Perform operational administration, routine maintenance, and issue resolution.
• Analyze incidents and contribute to root cause analysis (RCA) reports.
• Coordinate with L3 engineers, DevOps, developers, and vendors to resolve issues, providing sufficient analysis, logs, and context during escalation..
• Ensure compliance with defined SLAs and operational procedures.

Ticketing & Reporting

• Manage incidents, service requests, and changes via the ticketing system.
• Track ticket progress and ensure timely resolution.
• Prepare operational reports, incident summaries, and preventive recommendations.

Monitoring & Automation

• Install, configure, and maintain monitoring tools.
• Respond to alerts generated by monitoring systems.
• Execute existing automation scripts and operational runbooks.
• Suggest improvements to operational processes and monitoring coverage.

Others

• Support change requests and minor service enhancements.
• Perform other operational tasks assigned by the supervisor.

For Senior DevOps Engineer:

• 3+ years of experience designing, developing, and operating highly available, large-scale systems, with a focus on automation and efficiency.
• Proven understanding of software development lifecycles and agile methodologies.
• Proficiency in at least one programming or scripting language (Python, [protected info], Java, Bash, etc.) for automation and tool development.
• Hands-on experience with cloud platforms like AWS, Azure, GCP, including infrastructure provisioning, service deployment, and cloud-native solutions.
• Solid understanding of security best practices and experience implementing security measures in infrastructure and application deployments.
• Hands-on experience with Infrastructure-as-Code (IaC) tools like Terraform or CloudFormation for automated and repeatable infrastructure management.
• Strong Linux knowledge, including system administration, troubleshooting, and performance optimization.
• Experience with containerization and orchestration technologies like Docker and Kubernetes for building and deploying microservices-based applications.
• Proven ability to design, implement, and manage CI/CD pipelines for rapid and reliable software delivery.
• Knowledge of networking concepts and technologies, including VPC, NAT GW, VPC Peering, VPN, Private connection, subnet, and other cloud networking.
• Excellent English communication skills (written and verbal) for effective collaboration with technical and non-technical teams.

For Cloud Support Engineer(Level 2)

• Hands-on experience with AWS cloud services such as AWS/Azure (Operation level).
• Experience administering Linux systems.
• Basic scripting ability (Bash, PowerShell, or Python) for operational and automation tasks.
• Understanding of incident management and IT operations processes.
• Familiarity with ticketing systems and SLA-based support.
• Good troubleshooting, documentation, and communication skills.
• Able to communicate in English with regional stakeholders.

Nice-to-have

• Basic understanding of CI/CD concepts (no pipeline ownership required).
• Exposure to Infrastructure as Code (Terraform / CloudFormation).
• Experience with MySQL or other relational databases (support level).
• Familiarity with ITIL practices.
• Basic knowledge of Docker or container concepts.
• Basic understanding of microservices architecture and common operational challenges (service dependencies, retries, timeouts, cascading failures).
• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2-3 years experience in Cloud IT Support, Cloud Operations, or Managed Services.

Success in this role looks like

• Incidents are resolved within SLA with clear communication.
• Monitoring alerts are handled proactively with minimal escalation.
• Escalations to L3 are well-documented and actionable.
• Operational issues decrease over time through preventive actions.
• Stakeholders trust L2 to keep systems stable.

STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:

• International working environment with friendly and passionate colleagues
• Onsite opportunity to Japan, and Singapore for training and supporting customer
• Meaningful work with experienced & strong technical veterans
• Flat structure, simple processes & transparency

In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:

• Attractive compensation, regular assessments, and salary reviews;
• 19 paid days off per year;
• 100% salary & full social insurance during probation period;
• Premium health care insurance;
• Free dinner, snacks, coffee and tea;
• Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
• Outing/team-building activities (company trip, sport, dinner...)