Call Centre Operator

Process all incoming and outgoing calls accurately and courteously.
​Ensure smooth internal telecommunication as per Hotel Standards.
​Record and control wake-up calls accurately.
​Assist guests with international calls and directory queries. Address guests by name whenever possible.
​Bill call costs.
​Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor.
​Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
​Page staff member when requested.
​Abide by principles of guest privacy.
​Be aware of local telephone listings and frequently dialed numbers.
​Advise defects on switchboard equipment to Supervisor.
​Maintain a clean work environment.