CẦN THƠ | Wink Hotel Can Tho | F&B Manager

Wink Hotels - Indochina Vanguard Hotel Vietnam

Địa điểm làm việc: Cần Thơ

Hết hạn: 20/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thỏa thuận

Loại hình: Toàn thời gian

Chức vụ: Quản lý

khách sạn thực phẩm

Mô tả công việc

Responsibilities
• Welcoming each guest and visitor - whether in-person or online - in personal, friendly, professional manner. Making sure each guest is taken care of by one of your Guides/colleagues or yourself directly
• Creating memorable, personalized, unique guest experiences for each hotel guest and visitor, using available resources, planning strategic and spur-of-the-moment experiences, and demonstrating to team exemplary behavior of a Wink Super Guide
• Using Wink Experience Blueprint to create tangible and clear acts of service, to be implemented by Wink Guides, fellow colleagues and yourself. Using brand standards to develop key touchpoints
• Reviewing all online reviews and share with AOM/HR/DWE for complaints, compliments, etc. for internal action and improvement
• Handling in-person and reported feedback from guests and internal teams. Responding to, assessing, taking action and following up with all issues, complaints, compliments, and suggestions.
• Bein

Yêu cầu

• Clear, confident in all means of communications
• Passionate about customer service orientation
• Process-oriented, detail-minded, organized
• Self-motivated, proactive, and takes initiative
• Accountable, responsible, reliable
• Able to stay calm and positive under pressure
• Demonstrates self-esteem, self-management, integrity and honesty
• Analytically minded, decisive, creative and thoughtful problem-solving
• Multi-tasker; manages time and prioritizes effectively
• Thrives in fast-paced, changing environment
• Navigates short-term and long-term planning simultaneously
• Resilient to adversity, adaptable to change
• Able to cascade and explain information in a precise and easy-to-understand way to lower team members
• Embraces diverse cultures an

Quyền lợi

•Full contribution of SI, HI, UI on basic salary
•Active, balance & professional working environment
•Fun & playfull internal activities
•Service charge
•14 AL days
•Meal allowance

Thông tin khác

Số lượng
2
Nơi làm việc
Quận Ninh Kiều - Cần Thơ
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
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