Captain

Engage leadership that inspires and empowers the subordinates.
Assist with the strategic direction for the departments of responsibility and proactively convey guidelines for staff that shapes the unparalleled standards expected.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
Produce regular and special reports; maintains required records and files.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Provide excellence guest service, while having the ability to predict and exceed the guest's needs and expectations.
Keep the work environment clean and organized, free of clutter.
Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
Handle guest complaints immediately, involve management when needed.