card portfolio ManagerCÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 16/11/2022
Hạn nộp: 16/12/2022
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
KEY RESPONSIBILITIES
- Responsible for implementing, managing, and enhancing Credit Card Portfolio activities to achieve the company's overall strategic, business and financial goals.
- Devises, develops and regularly maintains Credit Card Portfolio growth and Engagement strategy, short- and long-term Credit Card Portfolio goals, Volume plans, tactics and programs based on the business strategy, opportunities and plans, budget, potential of target customers, consumer needs, competitors, resources and abilities.
- Set-ups Credit Card Portfolio volume plans, financial plans and budget and tracks their performance versus budget, ensuring achievement of plans despite variances/challenging operating environment.
- Initiation, Development and Implementation of marketing campaigns/promotions for better Credit Cards customers engagement
- Accountability for budgets allocated to Credit Card Portfolio Usage & Spending activities
- Responsible for development and maintenance of Credit Card Portfolio Segmentation in cooperation with Data analytics team: Identify, understand and target segments to develop the appropriate programs and communication strategies
- Initiate development of Reports, Dashboards and other analytics from Data analytics team with proper description of task and metrics for Credit Card Portfolio
- Management the performance management of key metrics of the Credit Card Portfolio and segments, against business goals (Spending Volume, Usage ...) and competitor benchmarking
- Use of data-driven approach for the development of new activities and management of Credit Card Portfolio
- Implementation of activities to grow Credit Card usage volume both for online and physical spending
- Development of loyalty and usage programs and activities including discounts, special offers, and usage platforms including concept, execution and fulfillment
- Management of Credit Card Customer Lifecycle including all portfolio actions that drive activation, usage and retention
- Work with Lifecycle, Marketing and Digital teams to continuously engage with customers through digital media and improve user engagement
- Cooperates with the various teams across the company to develop effective end-to-end Credit Card Portfolio Users engagement and retention programs to implement strategies to grow and improve overall segment profitability
- Monitors and evaluates results and effectiveness metrics of the implemented actions (CBA, SWOT analysis), proposes changes to improve results and to achieve better CBA
- Initiates customers, competitors and market research in cooperation with Marketing team to monitor and evaluate market and competitors' development, voice of customer (VOC), voice of sales (VOS), etc. to adjust entrusted products (parameters, pricing, processes, systems, etc.) accordingly.
- Initiates and cooperates with Marketing team and CRM team on preparation of marketing and CRM campaigns for Credit Card Portfolio, incl. internal and external communication (preparation of campaign briefs - target customers' definition, main benefits, differentiators from competitors, etc.) and marketing materials (like leaflets, posters, direct mails, etc.), on update of promo/marketing or other campaign information on company, partners and public websites, social networks, etc.
- Initiates and cooperates with Tele/Sales Training team on preparation of trainers (train the trainer approach), training materials, training courses and sales tools, etc.
- Manage team to accomplish established goals as well as negotiate and make decisions on issues/activities having critical impact/influence on the Credit Card products and Portfolio
JOB REQUIREMENTS
- Experience of driving customer engagement & growth or Credit Card Portfolio Management or Card Usage Activities Management
- Consumer finance or Banking experience with a good perspective of the consumer and Revolving products, processes, pricing, technologies, etc.
- Understands the business and industry dynamics of consumer and Revolving loans and is passionate to deliver new and winning solutions
- Understanding of the Credit Card Business & Vietnam Market
- Experience in Customer Segmentation based on behavioral data
- Experienced in customers cycle management, consumers insight
- Project Management skills
- Ability to use and simplify complex information/data and various metrics to set-up and develop products with an informed and factual business case
- Ability to interpret regulatory requirements and application to products and processes
- Strong analytical skills with the ability to efficiently collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Excellent cooperation, negotiation, presentation and decision-making skills to implement initiatives and deliver final results
- MS Office (Excel, Word, PowerPoint,...)
- At least 2 years experience with people management
- Fluent English
- University Degree (Marketing, Economics & Finance or Banking)
- At least 3 years' experience in Consumer Finance company or a Bank in the relevant area
- Knowledge of SQL and Principles of database management
COMPENSATION & BENEFITS
- 13th Salary Fixed and KPI Bonus
- PTI Health Care for personal & 3 dependants in the family
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 18 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
Nộp hồ sơ liên hệ
CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam
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Quy mô: Từ 5000 - 10000 nhân viên
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Vị trí card portfolio Manager do công ty CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam tuyển dụng tại , Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Card Portfolio Manager hoặc công ty CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam ở các link phía trên
Giới thiệu công ty
CÔNG TY TÀI CHÍNH TNHH MTV HOME CREDIT VIỆT NAM - Home credit vietnam việc làm
20 Nguyễn Đăng Giai, P.Thảo Điền, Tp. Thủ Đức, HCM
Quy mô: Từ 5000 - 10000 nhân viên