Cashier / Nhân Viên Thu Ngân

DURING SERVICE
• Your role is to provide the check, take the money, and give the change.
• You must be aware of all open tables, and make sure that when a guest leaves, they have paid their bill.
• Make sure every item sold is keyed in and all bills are correct before printing out. If you see any suspicious bill please talk to the AM or GM immediately.
Bill
• Give the bill in the bill holder to the waiter who asked you the check.
• Make sure the bill is correct, Happy Hour, discount, all items key in...
Change
• When you receive the money from a customer, check if there is any change to give to the customer.
• Return the change to the customer n less than 3 minutes after receiving their money. Any problems report to AM immediately.
• Guest leaving the outlet
• When you see a guest leaving the outlet, check with the waiter that they have paid their bill.
GUEST PROBLEMS
• If you have a problem with a guest payment, call the AM or GM immediately who will come and sort out the problem.
• All customer complaints must be recorded in the Customer Complaint Book.
CLOSING UP/END OF SHIFT
• Check cash
• Count the money with the supervisor.
• Put in an envelope and counter sign with supervisor.
• Put envelop and report in the office safe.
• Make the cash float for the next day.
• Report to the supervisor any damaged goods, including equipment and other items used during service.