Center Team Leader ( Quản Lý Trung Tâm Anh Ngữ)Công Ty TNHH Em Biết Đọc ( Hệ Thống Trung Tâm Anh Ngữ I Can Read)

• Overall responsible for managing English Center: sales, customer service, admin task, inventory management.
• Responsible for KPIs of re-enrollment by ensuring student's satisfaction KPIs measurable
• Managing center operation budget & responsible to control budget effectively.
• Conduct staff performance review, cost/benefit analysis...
• Establish a high standard for productivity, quality, customer service.
• Manage and improve center performance.
• Be responsible for center annual budget.
• Maintain consistent professional improvement through company training, coaching staff.
• Prepare weekly and monthly KPI reports for submission to Managing Director.