Chief Concierge/ Quản lý Điều phối Tiền sảnh

A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise daily Concierge operations
Set Departmental objectives, work schedules, budgets, policies and procedures
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
Maximise Sales revenues through up-selling and marketing programmes
Monitor Guest satisfaction reports and implement actions to improve results
Maintain good communication and working relationships with all hotel areas
Project a professional manner with an emphasis on hospitality and Guest service
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend Front of House/Hotel meetings, as required.