Chuyên Viên Kiểm Soát Chất Lượng Giảng Dạy

Quality assurance operation & training
Observe online class directly or via records as scheduled or when needed;
Support resolving emergency issues in classes when needed;
Coordinate with the teacher in accessing suitable teaching resources; methodology, etc.
Conduct onboard training or other necessary training for teachers when needed;
Coordinate to reconcile conflicts; complaints between teachers and students;
Follow up with the teacher on completing class feedback and reports;
Check and approve teaching hours on time;
Assign and record office tasks to teachers properly and effectively;
Attend and conduct observations and academic ranking to candidates while attending demos
Process, policies, and regulation
Follow all working procedures, policies, rules, and regulations of TED;
Support team members in handling requests and concerns from teachers;
Support to check, monitor, remind and guide teachers and subordinates (if any) to follow the rules and regulations;
Participate in researching and revising processes annually or when needed;
Collaborate with team members in maintaining the TED operation in the right standard;
Update and make necessary reports;
Other
Other ad hoc assignments required by Line manager.