Chuyên Viên Nhân Sự Tổng Hợp

MISSION STATEMENT
Take in charge daily operation with professional HR operational services of Store.
ROLE
· Implement of Compensation and Benefits policies in Store, the Payroll process and all related reports
· Implement for the effective recruitment of the staff level 5, 6, 7 in Store
· Coordinate for the training of the staff in Store to a high standard of performance
· Supervise Store HR Team to ensure the smooth operation of HR and Personnel operational services.
KEY RESULT AREAS
1. HR Operation Services
Review and propose improvements in current HR manual and procedure
Take in charge relocation management
Supervise and provide employee welfare services which include company bus services, recreational/festival activities, blood donation etc.
2. Compensation Benefits Management
Propose annual HR budget (Headcounts FTE , Labor Cost etc.) and the effective and reporting of variances
Review and propose improvements Compensation Benefits policies, practices, including labor contract, terms and conditions of employment
Participate in salary survey, make proposal for updating of job classification and salary structure to ensure our competitive position in the market place, while meeting the company cost constrain
Research data and prepare initial proposal for annual salary review
Supervise the effective implementation of HR system to ensure the on-time smooth processing of Payroll throughout all MM Mega Market Vietnam organization
Ensure the updating of HR records, statistic, report and the coordination of HR presentation materials
3. Recruitment
Monitoring and updating recruitment plan and budget
Ensure the timely recruitment of non-strategic positions
In Charge of interview for level 5, 6, 7
CUSTOMER SERVICE SUP
· Be responsible for Customer service Departments' performance with regards to commercial KPI results
· Achieve the desired level of service in store for both internal and external customers
· Assist SGM to forecast costs for store
· Ensure all company's SOPs, National and Local government regulations are properly implemented in all departments of the store
· Ensure that all licenses and permits are renewed and up to date
· Ensure that all areas in store are clean & tidy
· Cross-functionally check all tasks of Main Cashier Department (Payment, Credit Debit, Cash & Reports) as well as control all items related to cost of Decoration, Maintenance, IT/ALC department
· Ensure that all the processes related to free gift, voucher, cash, customer service, customer complaint are being implemented with the highest level of operational standards
· Manage all external service providers (cleaning company, logistic service provider, etc.) by:
- Ensuring that the standard of service providers meets the minimum requirement as stated in the contract
- Benchmarking costs and working to reduce them via annual contract negotiations and/ or reduced consumption in store
· Work closely with Store Management team to build, develop and maintain the high level of customer service at store
· Act as duty manager when being assigned by SGM