Client Data Supervisor - CRM

Manage the performance of CRM system to increase customer retention and contribute to the completion of the company's business goals.
Build multichannel CRM campaigns via Viber/ SMS/ create target client list to support sales
Understand the data requirements of the team to drive the most effective campaigns with a focus on constant improvement and conversion
Communicate with business stakeholders and report back on success in an engaging and measured way
Work closely with IT to ensure our CRM systems, data capture and other processes are fully optimized
Participate to CRM platform, Client Telling app development process.
Support CDM Manager in going live CRM system data integration, providing insights for client funnel touch points and merging LS data with new CRM platform.
Supervise Loyalty Cut-off Roadmap transition, prepare client data risk management during the transition.
Provide instant feedback and solutions to fix/improve on data collection, Loyalty Cut-off Roadmap implementation.
Prepare Data analysis about Client Profile by brand and by product category on weekly & monthly basis, read between the lines to provide insights & analysis of all CDM report presentations.
Develop client programs before, during and after CRM platform go live, integrate the Client Program with E-Commerce & Online platforms.
Record & monitor client activities on both CRM platform & mobile application performance, provide analysis to support and improve client program performance.