Client Services Associate (Evening Shift 3PM - 0AM)

WHO WE ARE
Arches connects strategic consulting firms, Private Equity firms, and Hedge Funds with the expertise they need to make better decisions.
Since 2019, we've grown from a startup to a global team of 170+ professionals across Asia, secured $6 million in funding, and become a trusted partner for the world's leading firms.
Our experts support critical business decisions through Commercial Due Diligence, Market Research, Value Creation strategies, and more.
We're now expanding to Colombia in 2025 to better serve our US clients. This new office will be our key hub for the Americas, creating exciting opportunities for talented professionals who want to grow with us.
Learn more about us: Arches on LinkedIn
INDUSTRY OVERVIEW
The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.
ROLE OVERVIEW
As a Client Service Associate (Expert Matching Team), you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.
RESPONSIBILITIES
Project Understanding and Ideal Expert Profile Identification
• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.
Recruiting Expert Candidates (Main Focus)
• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, professional networks).
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.